Bad
Based on 725 reviews
Zendesk1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
725 approved reviews, newest moderated first
Brian
Nogen ting fungere godt, men deres såkaldte support er IKKE eksiterende. Det er umuligt at kommen til at snakke med kunde service og de har kun dumme bots der ikke fatter noget som helst så man kan spilde helt ufattelig lang tid på ikke at få hjælp
Philip S.
Dire customer service - take days to reply and don't read your enquiry properly. Completely incompetent.
Runo K.
Was promised a discount price on the product that was 15% lower then normal price. But I never got the discount when renewing the subscription. And the don´t respond on my mails.
Max P.
This product and company deserve to win a range of medals related to horrible business practices and customer experiences, its actually unbelievable how bad it is. -The software is ridiculously bad. You keep getting Errors, 404 pages, links don't exist. -The user experience is so complex and confusing for absolutely no reason at all! Doing the simplest things takes hours! -Zendesk has no support at all. Which is actually hilarious for a company that sells support software! You'd think that at least their billing would be "standard", where you can get on a subscription and cancel if needed? No sir! You'll have the easiest set up to get started and they'll make you sign a contract that will legally bind you into paying them for years without the ability to cancel. Whoever is managing this circus should be replaced... The reason why I am writing this review is because we have been waiting to hear from support for 2 months! Yes, 2 months! No matter how many "follow ups" we send, they won't reply...
Jay V.
easily the worst tier 1 customer support app. very easy choise for me.
Target Feeds L.
We were drawn to Zendesk due to the number of features and integrations that it has, but the service and support has been disappointing from start to finish. We started off with the basic plan but found that this was not offering our customers a good level of service and did not include many features so upgraded our account on the 6th August. After spending a month trying to improve the performance and getting no where with the customer support we decided that it still was not delivering the results we were after so decided to cancel the subscription. Again, all I got back from customer support was a copy of their T&C's saying I would not receive a refund. No sorry, no can we help, no care.
Adélaïde S.
love it ! zendesk is the best tool for customer care
Radek
The product is decent and works mostly, even though there are many little annoying things, like adjusting the dates on explore (analytics) and lots of annoying popups. The real problem is when you have a problem. They stopped having live customer service, there is an email only helpdesk and you´re lucky if they solve an issue within 24hrs. The quality of the agents is disappointing also, they just bang out macros without personalised true help. For systems so crucial to a business, that expensive and from people who should know more about customer service, that´s terrible. I guess for the new investors, the system is now nothing more than a cash cow.
