Bad
Based on 725 reviews
Zendesk1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
725 approved reviews, newest moderated first
A L.
"Goede relaties beginnen met goede interacties". Volgens mij is het nog lang geen 1 april. Wat een grap is dit "bedrijf". Er komt nul komma nul reactie via jullie service. Ik snap niet dat berijven met jullie in zee gaan.
Julian
Im Vertrieb immer zu erreichen, nach dem Abschluss eines Jahres-Abos und während des Onboardings ist niemand mehr zu erreichen, obwohl technische Fehler existieren - Stand jetzt auf keinen Fall zu empfehlen!
Ryan M.
Going through an RFP is never fun because in the end you will disappointing someone with your decision. In order to ensure you pick the right partner and tool there must be a high level of trust between the parties. Recently, we went through an RFP with Zendesk to continue our partnership and if not for the teamwork and transparency of Zendesk's Ashley H. and Ben J. the end result of a long term renewal may not have happened.
Ben S.
Zendesk is the Best! I've tried the rest and now I have the best! The best CX ticketing tool on the market today!
Jay B.
This used to be a great company. I started with them in 2012 and they were pretty solid. Everything about them has gone downhill since then. There own customer support is awful. They never reply. Their account reps are incapable. They are constantly making upgrades that break things.
Miriama A.
We are relatively happy with their platform however customer service for their partners is very bad ironically since they organise so many events on customer support and delivering excellent support - which is not happening here...our account manager is not replying and when I need to discuss something they just send me from one person to another. Unacceptable.
Naomi
We have the best customer success manager. She always goes above and beyond to help us realise our ambitions and requests with the system. The system itself gives us the capability to provide bespoke, granular reports that deep dive on our customer voice and provide valuable insight back to our business.
Juan Ignacio G.
Mi compra desapareció y me ofrecen pagar un 30% de su valor. Yo exijo o el producto lo reponen o que me abonen los 25€ que pagué por ello. Creo que al final no tendré nada, ni una cosa ni otra. ESTAFADORES!!!
