Acme ToolsReviews of acmetools.com

Very good sturdy well built quick on delivery.

Made an order, given tracking number lots of automated communication showing the order and when it would arrive. Did not show up, arrived next day incomplete. I complained and SIRI backhandedly provided a new tracking number but no indication in the contact that it was a new number. Now the remaining part of the order will arrive tomorrow. Recapping provided one tracking number and showed pictures of the order and when shipped it was in two tracking numbers which were not provided until the complaint was lodged. Save your blood pressure, buy from some one else.

The delivery was fast and the tool was $27.00 cheaper then Lowe's.

I placed an order in December with a promised delivery date in January. I was contacted that there would be a delay and today is March 17th and still no tools or more info as to why or when I should expect them. I was charged in total in December in part of a promotion buy batteries get tool free. I would imagine most would use batteries when delivered in other tools so no option to return them when it comes to ACME not fulfilling the free portion which in my case and many others was the motivation to overpay for batteries from the start

Having ordered several times from Acme Tools, sure, like most suppliers, there has been an issue or two over the years.... but their customer service has been excellent. And for us, resolving a problem without a lot of hassle is imperative for online purchases. If you do have an issue, take photos and send to them.... nobody can take anyone's word in the virtual world if they want to stay in business.

I have ordered 4 seperafe items from them to date. All 4 were shipped quickly and came in just as described

I wrote a bad review back in November when Acme Tools sent me the wrong item and held my refund hostage until I fixed their mistake (which I did). I alerted Walmart to their egregious behavior (including multiple instances of deception) and Walmart responded by promptly issuing my refund and apologizing for Acme’s bad behavior. Fast forward to yesterday- Acme leaves a message on my machine saying they want payment for my “order”. At this point, there is no order. I did not respond. Then, I receive an email saying my non-order has shipped, with a FedEx tracking. The “order” does not exist on the Acme order online tool. I sent an email saying that I was not aware of any “order” and asked for the details. They responded by email, that the earlier email was sent in error and that I need to give them my credit card to pay. They also said my order was given a new order number due to a system error. There never was an order. There never was shipping. But they sure created the impression that I somehow owed them money. They never sent any order details. They changed the order number for reasons that are unclear. It may be gross incompetence, but based on my earlier experience when they repeatedly lied through their teeth to me (and got caught), I believe they were attempting to trick me into thinking that somehow, I had to buy whatever it is they were selling in this fictitious game. Stay away from this vendor at all costs.

I was told a tool was in stock and would ship the next business day (despite having ordered it at 7AM) but OK, I understand. 5 days later I still hadn't received a shipping notification. I called to follow up and was told "Someone placed their order 5 minutes before you. But we should be getting the product back in stock in 4-6 weeks." Sure would've been nice to get an email informing me I wont get my item when I was told I would. Had to cancel and order from someone else. Worth every extra penny. Don't waste your time with these people.