AppFolio Property ManagerReviews of appfolio.com

My HOA company uses this software. My HOA company manually has overcharged me twice in 6th months. They agree to the overcharge but they say they can’t refund me due to Appfolio. I tried to contact Appfolio to see if they could contact my HOA and train them how to refund an erroneous charge. It was near impossible to find contact info and then when I did, they did not respond. If they don’t have a refund option as a payment platform, this platform is useless. They definitely do not have customer service for end users.

Very user friendly with great built in reporting and customization options. Responsive customer service.

Everybody knows the fake reviews here is the 5 stars rating reviews from AppFolio's foot soldiers.

AppFolio is the best! It is extremely user friendly. The implementation team was super helpful and walked us through all the steps that we needed to make the transition seamless. Team members are always available to answer questions and provide additional training if necessary. 10 out of 10 recommend.

Appfolio can be tricky to learn but they have such an excellent tutorial that its easy to follow and learn the system. It is so easy to find things with the site. I don't know how we got along without it honestly.

Easy to get the information I need and friendly for users

This is kind of a horrible company. I sent them an inquiry to partner with them, which they took forever to respond only to tell me that basically they didn’t have time for the on boarding and I wasn’t important enough lol. Don’t use them

They charge a junk fee on payment by bank transfer. Lots of tenants are upset because some landlords insist on payment through this company rather than being paid by bill pay via one’s bank. On top of this, there is the issue of data protection…you are providing your banking info to this company increasing your odds of having your personal info stolen.