Benchmade KnifeReviews of benchmade.com

Benchmade has been a real let down lately. The quality and value just isn't there. For what benchmade charges, their products should much better than what they are.

The prices keep rising and quality control keeps falling. I recently handled two Bailouts with the copper scale and magnacut blade. The knife costs $350, so it is close to solid brands like Hinderer at $425 where you don't have doubts about quality. Both samples had uneven and sloppy grinds that don't match product photos or my pre-existing Bailout. And the action on one was super stiff - loosening the pivot a tad created too much blade play. I walked away from it. I hoped things had changed since my last attempt with their knives that came with similar grind issues or blades off center. The designs aren't cool enough to ignore the slop in QC. Try Hinderer, McNees, ZT, Spyderco...so many brands respect their customers with better product execution.

I purchased a limited-edition Benchmade 940 Osborne (Lava Flow FatCarbon®), and the knife arrived with a factory defect — a visible crack in the carbon handle. On top of that, there were no markings, serial number, or any indication that it was a limited edition. Benchmade customer support initially acknowledged the defect, registered my case, and provided a prepaid UPS label. Because I was on a business trip, I couldn’t send the knife back immediately. I was told by a Benchmade representative (Michael) that once I returned, I only needed to email them the ticket number #434506, and they would issue a new prepaid label without any problem. That promise was not honored. When I contacted Benchmade exactly as instructed, instead of issuing the label, the support team claimed they had no record of my case and redirected me to fill out online warranty forms again. I submitted multiple service requests — including Order #11001082346 — and waited more than two weeks. All of them were canceled or left without any updates. The tracking page showed no progress, no service kit shipped, and no activity at all. I sent a detailed escalation email on November 10th asking for an update, and since then I’ve received no response whatsoever. At this point, I am deeply disappointed. This was my first Benchmade purchase, and the experience has been a complete failure — defective product, broken commitments, repeated delays, internal miscommunication, and complete lack of accountability from customer service. I still have a defective $400+ knife and no solution. This is not the level of service you expect from a premium brand.

Amazing how Benchmade has 4.9/5 stars on their page, but garbage reviews here. I briefly owned an military/rescue foldable Benchmade knife $375 "value". Just like other reviewers on this site, the screws kept backing out, first on the "deep pocket clip" (within 1 month of using it). Then the blade started to loosen up so that it literally fell open. I tightened everything up and then couldn't find a happy medium for the blade tightness (either too tight or too loose). The pocket clip screws continued to loosen up on me and obviously I'm not going to carry a star allen wrench around with me everyday. The knife was my everyday carry for urgent and utility needs, but it repeatedly fell out of my pocket from the loosening of the screws until it fell out and became lost. I contacted Benchmade because my ex-army, gunsmith buddy (that recommended I get the military issue knife that I did) said, "surely they will do something for you". But nope, not a thing. They said they will replace screws that become loose if I want to buy another one. YEAH RIGHT! I will not be purchasing another, EVER.

About 11 days ago, I put in a request to Benchmade for screws. They shouldn't fall out so easily in the first place. I received an email from them saying they were going to send me new screws that were coated with something so they wouldn't fall back out. I submitted pictures with my request as well. When I replied to Benchmade, I let them know that I was missing the large screw at the bottom of the knife in the picture that I submitted. The rep assured me that they were sending me a full set of screws for my knife. When I got the screws, I was missing the exact screw that I told the rep that I needed. I reached out to bench made, and they told me that they do not send the female fastener out and that I would have to send the knife in for repair. The rep did not look at the picture and handle it properly. Benchmade should have told me that I would need to send the knife in for repair. I don't carry it anyhow. I have several Benchmade fixed blade knives, but I do not recommend anything that folds from this company. Customer care did not care enough to review my request and handle my situation properly in the beginning.

Sent a knife in for sharpening. They said it was counterfeit and stole my property. I paid twice as much for an "authentic" knife from their website. Broke almost instantly. Now I can't get customer service to respond to a refund request. This company is a bunch of thieves.

Poor customer care. They have changed the arrival date 2 times already and we still do not have the knife.

I purchased the Benchmade green pocket knife S30V. I cannot be happier with the quality and how well the blade holds in edge. Super sharp, super durable. I Highly recommend this pocket knife, highly!