Benchmade KnifeReviews of benchmade.com

Bought a $400 knife and the action broke within 45 minutes. Went to where I bought it and salesman exchanged it but downsized to a $276 knife. Salesman assured me it has 100% warranty at any dealer. Was in OR when I bought it, and now in MT. It broke again. Drove two hours to the dealer benchmade site had listed and they’ve never carried benchmade. Went to an actual dealer and they don’t exchange but could fix it for a charge but it would void the warranty. Went online to get warranty form so I can send it to benchmade and they will only send it back to a dealer, not back to me but the only one near me is 5 hours away. What a load of bull.

I got my knife for free from a friend of mine and she said she hated it, when I got it, it was covered in melted candy and some kind of wax, I cleaned it up and resharpened it and it was the most beautiful thing I've ever seen in a knife, I put that knife threw hell and back for almost 10 years, I'm talking about I used this thing for everything, cooking, as a can opener, as silverware, as screwdriver, as a pry bar (1/4 inch stainless steel), even in the bedroom with the miss', but today I lost my knife and can't even begin to tell you how sad I am, I could honestly cry right now, I just looked up how much one would cost and I can't afford it, and now I want to cry even more......... I miss my knife (saddest day ever for me), thank you for making such a wonderful knife for me to fall in love with, and I'm so sorry for losing it (9101SBK Auto Stryker best da*m knife you guys ever made)

Their fraud management software is poorly configured and managed to the point where it will literally cancel an order shipping to the billing address. I want an apology.

I purchased a Benchmade Knife from a website called Wish within a month the little thumb knobs to open the knife, loosened up and broke off. I’ve never seen such a piece of crap pocket knife. They charge so much money for their products, but their products are really nothing but garbage, they cheaply make them and overcharged for them buyer beware do not buy their products I’m gonna

Bought 2 of their pocket knives and love them both. Very high quality and durability. Sent them in to hav e them sharpened, cleaned and have clips tightened (free service they provide on their knives!). Sent them back within a week nd knives look brand new! Great company, great product and great service. Looking for some quality cutlery knives and will definetly get Benchmade!

Terrible customer service- I purchased a Mini Griptilian which I loved and was excited to use.. on first use I noticed the tip had two points, not an acceptable defect on a brand new pocket knife that cost £150.. contacted the customer service team and was told “use a sharpening rode”.. this isn’t really acceptable to respond with this on a brand new item to have to fork out more cash to correct a defect from the manufacturer. I was going to get a second benchmade, after poor experience I will not be purchasing the brand again

It's bad enough that there are rumors that this company will actively donate to anti-gun legislation, but now you can add "poor customer service" to the list. I contacted them about a month ago regarding having malice clips sent to me to replace the ones that came with an Adamas knife I bought. They promised that they could ship them out to me, and even asked for my full name to add it to their systems. A week passed, then two, then three... They told me it'll be processed and sent out "as quickly as possible," but how long does it take for 20 cent malice clips to be manufactured and shipped? If it wasn't already bad enough, now they're flat out ignoring my emails when I ask them for updates. Screw it, I'll just sell this knife and start telling people to buy Ontario Knife Company instead. Leave it to a company out of California to perform so poorly

Their customer service alone is enough to never make a purchase again. They take weeks to respond and offer no solutions, not to mention I ordered a custom bug out from them that took over two months to arrive and it wasn’t how I ordered it. Matter of fact, it was pretty much an off the shelf piece, no engravings, nothing! Not worth it at all. I guarantee, Your time and money are more precious.