Better2KnowReviews of better2know.com

Reply from Better2KnowMay 8, 2026

Dear Max, We’re really grateful for your positive feedback—thank you for sharing it with us. It’s reassuring to know that you had a good experience and that our team met your expectations. We understand how important it is to feel confident in the confidentiality of the service you’re receiving, so it’s great to hear we delivered on that. Our friendly team are here 24/7 if you need any further support. Kind regards Better2Know

Reply from Better2KnowMay 6, 2026

Dear Robert, Thank you for taking the time to leave a review. We’re so pleased to hear that you had a positive experience with us. We know how important great customer support is, so it’s great to know that Juan delivered this for you. We appreciate your feedback; it helps us continue improving and supporting our customers in the best way possible. Kind regards Better2Know

Reply from Better2KnowMay 1, 2026

Dear Revati, We appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was an amazing one and that you felt well looked after by Elizabeth. We’re committed to making things as stress-free as possible, so your feedback is appreciated. Kind regards Better2Know

Reply from Better2KnowApr 30, 2026

Dear Ralph, Thank you so much for your kind review—we really appreciate you taking the time to share your experience. It’s great to hear that you found the process straightforward and were well supported by Brent. Providing clear guidance and reliable results is very important to us, so your feedback is truly encouraging. If you ever have any questions or need further assistance, we’re here to help. Kind regards, Better2Know

Reply from Better2KnowMay 7, 2026

Dear Anonymous, We’re sorry to hear that you were disappointed with your recent appointment experience. Our team always aims to provide clear guidance and ensure patients receive the most suitable service for their needs. When booking, patients are responsible for selecting the service they wish to attend and for providing any relevant medical or personal information in advance that may affect suitability. However, the final decision on whether a test or appointment can proceed is made by the clinician at the time of attendance in line with clinical guidelines and patient safety. As outlined in our terms and conditions, where an appointment cannot proceed on the day for these reasons, a partial refund may apply. We do appreciate you taking the time to share your feedback, and we will take your comments on board as we continually review and improve our patient experience. Kind regards Better2Know

Reply from Better2KnowApr 30, 2026

Dear John, We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after by Leah. We’re committed to making things as straightforward and stress-free as possible, so your comments are incredibly encouraging. Kind regards Better2Know

Reply from Better2KnowApr 30, 2026

Dear Peter, We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after. We’re committed to making things as straightforward and stress-free as possible, so we are grateful for your feedback. Kind regards Better2Know

Reply from Better2KnowApr 30, 2026

Dear John, We’re really grateful for your positive feedback—thank you for sharing it. We know how important it is to feel confident and reassured when using a health testing service, so it’s great to hear that your experience met your expectations and that Brent supported you with this. Our team works hard to ensure results are delivered clearly and as quickly as possible, with support available every step of the way. Please don’t hesitate to reach out if you need anything further. Kind regards Better2Know