Great
Based on 756 reviews
Better2Know4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Charly B.
They were so incredibly helpful and efficient when I needed to get a Covid-19 test. I got the results very quickly and they were always available and supportive throughout the process
Reply from Better2KnowJun 16, 2020
Dear Charly, Thank you for taking the time to review us. We were pleased to be able to help you.
Victor F.
I bought the COVID antibodies test with Better2Know -The instructions were not sent with the main email despite saying that they are attached. -The full instructions are not easily accessible from their web if they are really there. I had to use a video from their promo website. -The little lancets in my kit were a joke, they don't have the required quality. I´d need to use around 20 of them to get the required blood sample. One hour after I can not even find the mark where I used them. Once I explain this in a mail to their support asked for better lancets or a refund I was ignored. I was only sent a standard mail with the PDF instructions. Likely because they always have the same issue and they didn't bother to read the emails. Nothing about the lancets, refund, or even an apology. Please understand this: make a mistake is not a big issue. We all make them. How you react is the important part. If you see that you made a mistake and you are unable to provide a valid solution then you are been incompetent. Ps. If you really read the full info you will find that they will not provide a certification with your name on it unless you pay them an extra 200£. So you can not use it for anything administrative. Only yourself. Update (Bad news): They call me to apologize after seeing my review. They promised to send multiple better lancets. At this point, I thought. Oh It is a one-time thing but no, it was the same disaster: I only received 2 terrible useless ones. After that, they tried twice to take this review down. Forcing me to confirm my product order with screenshots and later asking me to confirm that I selected the right company. I hope they don't do this with every bad review. Yes, I bought the COVID antibodies test with Better2Know on Jun 6th 2020 and I don't recommend it to anyone.
Reply from Better2KnowJun 15, 2020
Dear Victor, Thank you for taking the time to review us. We can clearly see that we have not met our or your expectations at this time. There is a shortage of lancets at the moment (worldwide) but that is no excuse for not replying to your message properly, as you should have been, we do now have a better stock in. Please note the lancets are single use and can only be used once. I don't think you are suggesting otherwise but I do want to be clear on that point. I understand you have now spoken to one of our team and we are sending you a new kit.
Sarah D.
Quick and efficient service. Easy to email with queries and prompt reply. More than happy with the service.
Reply from Better2KnowJun 15, 2020
Thank you Sarah
Geoff
Sue was very helpful, efficient and professional right through the process. The clinic saw me at my appointment time and were kind and efficient. I received my results in the time frame which Sue had told me that I should. All in all, this was a very good experience. Thanks Geoff
Reply from Better2KnowJun 15, 2020
Hi Geoff, Thank you for taking the time to review us.
Daniel
Great service! Everyone I have spoken to was helpful and knowledgeable. Will definitely use you guys again!
Reply from Better2KnowJun 15, 2020
Thank you Daniel
MM
From my first contact with Better2Know through to getting my results I have had a truly first class experience. I had phoned with several questions which were dealt with great professionalism and good clear answers given that helped put my mind to rest. I was guided to the best tests for myself and family. The tests arrived very promptly and were easy to do with clear instructions, also there is an excellent video on the website. The results also were back very quickly within 48 hours of posting the tests. Great service. I recommend this company to anyone looking for testing. Well done Better2Know and Thank you.
kareena A.
I’ve been very impressed with the excellent service, Speed of delivery, communication and accessibility of this antibody test. I highly recommend using Better to Know!
Reply from Better2KnowJun 14, 2020
Thank you for taking the time to review us Kareena, we really appreciate it.
Lindsay D.
This was an excellent service. Very quick results but also quick response to questions. Test pack was easy to use with very clear instructions.
Reply from Better2KnowJun 14, 2020
Hi Lindsay, Thank you for taking the time to review us.
