Better2KnowReviews of better2know.com

We were sceptical about doing a test by mail but extremely professional, everything needed supplied, constant updates and results in 36 hours of taking blood sample

Excellent service, from start to finish, and results were available within 2 days of posting my blood sample. One very satisfied customer. Kathy

Excellent service, results within 24 hours of sample receipt, six days in total from payment to result (includes weekend delay for postage) so 5 days in reality.

Had my Covid19 antibodies test done and got results back pretty quickly but absolutely nothing to say what the results were except for saying Negative which I also think is wrong. Asked for a proper results sheet for my doctor and was emailed a pathology report which was just the same as on my account area except this time included my name. How can my doctor have anything at all to go off when the only thing mentioned was Covid-19 antibody test result Negative. Where are the actual figures which show reactive or nonreactive index numbers of my result or any other details of how the test was done and what the results were in medical terms. It was a couple of days after I ordered my test that I found out that the government had stopped these tests from being done as they don't think that they are reliable enough when blood is taken from the finger using a lancet and should be taken from a vein until they know how reliable these tests are so why are these tests still being sold? I paid £60 for this test and notice that they are now £70 on Better2know website so sounds to me like they are taking advantage of a bad situation. Why are they doing a test that even the manufacturer of the tests advice sheet from Siemens says they need to follow recommended procedures for collection of diagnostic blood specimens by venipuncture (drawn through the vein). They also state that specimens should be stored at 2 - 8c if not tested within 8 hours. How can my specimen have been stored at that temperature when it took around 24 hours to arrive back to them? I feel that they are misselling this test which in no way can be classed as giving a reliable result and have requested a full refund because 1 they ignored government action and 2 they did not follow Siemens Healthineers AG procedure in conducting this test but am still awaiting a response to the email I sent them yesterday morning. If they can reply to people who review them on here then surely they should be able to respond to my email. I am now going to put a complaint in with the MHRA and Siemens Healthineers AG as I feel that they should know that Better2know are conning people with these tests as they shouldn't be selling them until authorised and it has not been authorised by Public Health England. Anyone wanting to look at the factsheets just google fda gov medical devices emergency situations authorised serology test performance. This will give you the link to the FDA website and scrolling down you can find the factsheets for Siemens along with many others. ****************** EDIT UPDATE ****************** Better2know have still not replied to my email. They have also now stopped using the Siemens Healthineers AG antibody test and are now using the Abbotts one the same as the government are using. The new one they are using is also to be done drawing blood from the vein and not the finger lancet method. I would hope that by switching to this new test and stopping doing it the old way they would have held their hands up to having been doing it wrong and contacted me to apologize and give me the refund I am entitled to but no they have completely ignored me both through email contact and on this reviews site. Strange how they have replied to every single review except mine don't you think. ****************** EDIT UPDATE 2 ****************** After sending another email I was still ignored so used the online. She was very polite and arranged for me to receive a phone call the following day. As promised I received a phone call from someone higher up the following day who was also very polite and apologised for the way I had been treated. I have now been fully refunded so thank you Better2know for that. I was also told that the test I had been given was a test by Epitope as they have used three tests so far. On googling this test what I found was that it is not FDA or PHE approved. Also more alarmingly the fact sheet for this test says that samples should be used on the same day meaning that anyone who has had this test done then it would have been impossible to get a true result as the sample would already be out of date by around 24 hours or more from when being taken to travelling through Royal Mail to reach them at their laboratories. I therefore feel that all these tests done so far have probably been very unreliable and will be waiting until I am able to get one done through the government as I feel B2K have just taken advantage of a bad situation. Once again though thank you for my refund and for being pleasant and courteous once I spoke to someone higher up on the phone. I also upped my score to 2* as you refunded me. EDIT UPDATE 3 ***** 2 emails from B2K flagging my review they don't believe that I had a genuine experience with them. ID pin 5517858 info sent to trusted reviews. Also removed names as requested by B2K. Back to 1* for trying to get my review removed.

Speedy, great communication

Excellent customer services. Easily contacted by phone and responded promptly by email. The only problem I had with the Covid19 antibody test was getting enough blood from my finger! It was almost like a Tony Hancock moment! I used all three digital needles and still only got to the lower line on the tube. The postal service is slower than usual at this time so there was a slight delay in the whole process. Nevertheless, an excellent service. Well done and thank you Better2Know.

Below my initial feedback about Better2Know. After a lot of back and forth they have done another test (Total Anti-body test which was different from first test) I've got to be honest, they have massively recouped their stars and, whilst it all took 2 weeks, I'm now a happy customer. ----- I purchased a test just before UK MHRA advised against this test. Not knowing about this advice I submitted my sample on June 1st, 3 days after this advice came out. Better2Know still processed my sample without informing me that they shouldn't. Why did I pay for a test that is not sure to work?

I was extremely impressed with the service I received from Better2Know. The advice I received from the team was informative, knowledgeable and friendly. The kits came discretely packaged the day after my order. The instructions were clearly written and easy to follow. The results were back within 24 hours. This is a convenient and valuable service.