Nicholas S.
I'm pleased with Black Spectacles but...
I really am grateful for all this study program has to offer. The content on the practice exams they offer is truly amazing and the feedback on each wrong answer helps immensely. I have not found the video section as helpful for the divisions I've studied so far. Even with taking notes while watching and pausing, they are not broken down enough for me to understand some the information discussed. The flash cards are OK. I only have two real quarrels with this study program: 1. With the rather steep cost of the Pro Plan, users should also have access to a decent amount of the recommended reading material cited in the ARE5 Handbook. Some of these books are pricy with the added on cost of the courses. I wouldn't mind even older versions of the recommended readings. Candidates could take the readings with them on their phones or tablets and solidify the information further. Or if there is something that's hard to understand, a book might help break it down a bit more. 2. I've tried using the forums offered and was unable to get a response to my question about everyone's favorite topic "Billing Rates". I can say I've only asked that one question so far and didn't get a response so I didn't ask again. Lastly, I've read through some of the responses to candidates questions on the forums and found the professionals answering either do not know the answer to some of the questions or just have not responded to some people. I understand people are busy so I won't hold this against anyone and I hope for a better expirence in the future with other divisions. Thank you Black Spectacles for the vast amount of material you offer, and I hope to see some reading material available to users in the near future.
Reply from Black SpectaclesJun 2, 2022
Thank you for your honest review. We value and appreciate all the feedback we receive as we continuously work to improve our service. -Jessica, Black Spectacles Team




