Care.comReviews of care.com

Care.com is a fraud franchise that tricks you into agreeing to pay $10 for 3 months and then hits you with a $60 charge. Because you gave your bankcard number for the $10 charge the bank will not assist you in stopping the excessive fraudulent charges. It is deceptive trade practices at its best. If this company is willing to steal from you prior to ever doing business with you imagine what would happen if you hired someone on their platform. Scary...

Care.com was totally instrumental in my career change. I was on care.com literally one day when I was able to set up an interview and 3 days later I was working for my first client ever.Then 3 months later I secured my second client through care.com and I was on my way in establishing my new career as a caregiver. I absolutely would not be where I am today now 3 years into my new career without care.com

Me gusta mucho care .com porque me ayuda a encontrar clientes que ellos confianza mi trabajo y en mi confianza. Es una aplicación muy segura y respetable estoy muy agradecida con care .com

I signed up for Care.com to attempt to offer my services for cleaning. Any one who had reached out for my services was a scammer so the site needs better formatted to stop this from happening. I maybe used the site for 1 week and then cancelled. Low and behold a year later I was hit again with a $155 subscription fee. The credit card charge was on 3/29/26 and I reached out to them about 10 days after the charge when I looked at my credit card statement. Apparently it wasn't cancelled out fully (not sure how or why) and they will not offer a refund due to it being membership fees and they offer no refunds for these. Most subscriptions I deal with (Amazon, hulu, netflix, quickbooks, microsoft 365, my fitness pal app, all trails- the list goes on) all send you a reminder e-mail that your renewal is coming up and your card will be charged, Care.com DOES NOT. They send no reminder, no e-mail, nothing and just hit your card so as once it is charged, they state they can no longer refund it. I have now reached out through the customer chat and was denied, started a new chat/case and called them directly. Upon calling I was told that they had no supervisor there when I asked to speak with one, however when I escalated my discontent all of a sudden they went to "look for the supervisor" even though a minute before there wasn't one there today. They came back to the line and told me they would leave a message and a supervisor would reach out in 24-48 hours, but the supervisor calling me wasn't a guarantee that I would get a refund, and AGAIN reminded me they do not offer them for membership/subscription fees. We will see where this takes me if a supervisor returns my call but they have made it clear it is unlikely.

I can testify that Massey is THE BEST by far. She was given to me as a supervisor, then became my care giver, the company was short handed. She iwas the best worker. I highly recommend her, very trustworthy with everything. I never had to worry about anything, she is a pleasure to be around. You are lucky to have such a wonderful professional lady working or you. I can't do the calendar back for 5 yrs.

Estoy muy satisfecha con la seguridad que brinda Care.Com. Confiable y guarda la ética. Excelente agencia facilitadora de trabajo. La recomiendo a las personas interesadas.

Overall this is a great platform to connect client and service provider. It’s affordable and has been well worth the investment for me. I rated 4 stars because of the few technical inconveniences I’ve experienced. Blurring out the phone numbers when sent has been a big challenge for me and ultimately give resulted in more hassle. The app does glitch often as well. But I’ve enjoyed using it and will continue to use it for work.

THEY ARE SCAMMERS. DO NOT USE. We paid $39 for a one month subscription two days ago to find a house cleaner. We paid an additional $7 for our ad to be highlighted. We received NO APPLICATIONS. We then started contacting cleaners and only received one response stating they weren't looking for a cleaner position. No other responses. Tried to sign in this morning and we were FLAGGED AND LOCKED OUT OF OUR ACCOUNT. TOTAL SCAM. Our guess is most of the care givers are old accounts or fake accounts. BEWARE.