Care.comReviews of care.com

My mother was recovering from a hip diplacement, and Care.com helped us find a temporary helper quickly! It was simple to connect, and the chat was very professionally confidential. I did get email receipts of the exchanges, but all the identifying numbers were redacted - a very thoughtful practice!

I absolutely love the platform. It gives the caregiver and families the opportunity to communicate effectively. Because of care com I have connected with many wonderful families. Thank you care.com for your compassion for people.

The hiring process was smooth. We landed on a really great addition to our family.

I joined Care.com this month, April and I am finding their system has a lot of "bugs" to work out. Sending out reviews to people I have worked for only to get responses back that they could not get the site to open up to write a review for me as a care giver. Not easy to get job listings without being sent to QR Scanner every time. And why such a high fee for a back ground check? I have since canceled my account for recurring billing. This company has awful ratings, sorry I signed up and paid the money for a back ground check. I'll use the rest of the year since I paid already and hope I at least get a job out of it.

They were wonderful, efficient, prompt. I would highly recommend. Thank you!

I want to share my experience so other families know what they’re signing up for. We hired a caregiver through Care.com who quit after two weeks via a hostile text message accusing us of being bad parents because we declined her developmentally inappropriate and unsolicited advice about our infant. We later discovered she had also stolen a personal item from our home. Shortly after her departure, our account was permanently terminated with no explanation. When I asked what happened, Care.com told me they are not required to tell me what I was accused of, who accused me, or what evidence exists. Their appeals process requires you to log into an account that has been closed — so it doesn’t actually function. Their own customer service confirmed they don’t have access to the specifics of why accounts are closed. I submitted evidence showing the caregiver’s retaliatory motive. It was ignored. Over the course of five responses through the Better Business Bureau, Care.com sent the same copy-pasted reply every single time without engaging with a single point I raised. I have also filed complaints with the Federal Trade Commission and my state Attorney General’s office. So to be clear: the caregiver who quit in a hostile manner and stole from my home is still on the platform. My family is banned. And because my account is closed, I can’t even leave a review to warn other families about her. Care.com sees no problem with any of this. This is a company that will take your money, allow someone to file an anonymous report against you with no verification, permanently ban you with no explanation, and then tell you repeatedly that their policy says they don’t have to do anything about it. If you are considering Care.com to find care for your children, your parents, or anyone you love, please think carefully. This company has already paid $8.5 million to settle FTC charges for deceptive practices, paid $1 million to California prosecutors for misrepresenting background checks, and was the subject of a Wall Street Journal investigation that found caregivers with criminal records committing crimes against children in their care. Care has never factored into anything this company does.

I like that Care.com lets me be a caregiver and helps others find care for both one-time and recurring needs. The app itself still needs some improvements for certain tasks when navigating as a caregiver. The messages are always delayed for me. I am not sure if this is the same for someone who is looking for care.

It is great to be able to hire honest and caring people which has been carefully selected by care.com. It makes me feel safe and good about hiring someone that wants to provide good and loving care to my love ones.