Poor
Based on 6,298 reviews
Care.com2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Martha S.
The layout of the site is easy to manage. The feedback from prospective clients is quick and clear. Very helpful and very professional, thank you.
Reply from Care.comFeb 21, 2026
We are so thrilled to see that you are enjoying your experience on the app! Thank you for letting us know!
Belinda N.
My experience have been great so far. I like that they do background checks on their care providers. It gives that extra peace of mind.
Reply from Care.comFeb 20, 2026
We're really happy to see that you are having a good experience! Thank you for sharing this!
Mercy K.
Care.com connect me with families who are in need of caregivers. They also protect us from scammers. Great pple to work with.
Reply from Care.comFeb 20, 2026
Thank you so much for the great review! We're glad to see that you are happy with the service!
Margaret R.
All was good until I needed to finalize the babysitter’s employment in your website
Reply from Care.comFeb 20, 2026
We appreciate your feedback and are sorry if you experienced any difficulty. If you would like any assistance, please reach us at [email protected] and we will be glad to help! Please include Reference Number REV-026494 when you contact us. Thank you!
Jane Willshire T.
Program online not easy to work with I signed up for driver background and mot site how that works no response? Nit easy to reach someone chat never works no one there to answer People interested are good it's the online process not easy I should be able to get help easily to my questions
Reply from Care.comFeb 24, 2026
We're sorry that you have experienced difficulty with the service and are happy to help! Please reach out to us directly at [email protected] so we can help you with your concerns. Please include Reference Number REV-026491 when you contact us. Thank you!
Veronica V.
The website is ok, it's the main place to find caregivers or caregiver jobs. As a job seeker, the problem is that the site is too well known, and there are even 150 applicants for a job. It appears that every time there are layoffs in other fields, these people overflood care.com looking for a replacement job.
Reply from Care.comFeb 19, 2026
We appreciate your feedback. Our Help article "How do I create a better caregiver profile?" offers tips on how to take advantage of profile features, to help increase your chance of response. Please also feel free to contact us at [email protected] for assistance with your search. Please include Reference Number REV-026490 when you contact us.
Ron B.
Quality service - very helpful in building a care team.
Reply from Care.comFeb 19, 2026
We're so happy that you are finding success using the app! Thank you for letting us know!
Nicole
We hired Ms. Elodia and she has been such a blessing to my family. I would have never found her without your services.
Reply from Care.comFeb 19, 2026
This is so wonderful to hear! We're so glad you found a great caregiver!
