Care.comReviews of care.com

Desiree was a wonderful caregiver but I can only give 3 stars because of the additional charges we were asked to cover above and beyond the care.com transaction. After confirming a quick booking the night before we needed Desiree, she did inform us that her rate was not accurately reflected in the app and we would need to cover the additional cost of her actual rate in addition to her gas mileage/fees to and from the job. We agreed but wish it was more clear that the "fees" to her meant that we would also cover her portion of the care.com booking fee caregivers are charged on their end. We have hired many sitter over the years through this platform and have never been asked to cover the caregivers fee or gas mileage. We were a bit shocked to find that the additional amount we owed her after the job included this fee. What we thought would be a sitting job for around $30 a hour ended up being $39 a hour. I would advise future families to be cautioned for these extra costs.

The nurse we hired is great. Very knowledgeable.

Disrespectful Auto-Renewal Practices, No Transparency I’m writing this review to warn others before they sign up. Care.com auto-renewed my subscription and charged me $60 without any advance notification, reminder, or confirmation at the time of billing. No email saying “your subscription is about to renew,” no heads-up, no opportunity to cancel — just a charge. Yes, auto-renewal may be buried somewhere in the Terms & Conditions. But in 2026, hiding behind fine print is not an excuse for poor customer experience. Almost every modern subscription service — from streaming platforms to professional SaaS tools — sends renewal reminders as a basic sign of respect toward customers. Care.com chose not to. When I contacted customer support, they acknowledged that I did not receive a notification — yet still refused a refund, citing “policy.” That tells you everything you need to know: the system is designed to benefit from people forgetting to cancel. This is not about the $60. It’s about trust. A service built around care, families, and responsibility should hold itself to higher ethical standards — not rely on silent renewals and rigid policies. If you are considering Care.com, reconsider whether you want to support a platform that operates this way. There are alternatives that treat customers with far more transparency and respect. Stavros N.

This email and request for my feedback asks me how my booking for a NANNY went. I had advertised for a senior caregiver. But in regards to that, I wasnt happy that I had to pay for a subscription so I could pay someone to allow me a small window of time to tend to my mom's IRS issues, insurance, bills, etc Evidently the person I had reached out to on Care.com had been trying to call me to set a schedule since the days I had wanted conflicted with hers. When I had first messaged her with my phone number, I did say that texting is probably the easiest way to get a hold of me since I don't always have my phone on me and my mailbox fills fast. I can look at my texts when I have a few minutes. But I never received a text and didnt recognize any missed calls as being local. I sent her 3-4 messages via Care.com. I had asked for referrals and an informal resume since I wanted someone with experience in caring for Alzheimer's patients and some basic info. If she sent that, I did not find it in my files in my phone. Regardless, I communicated to her that I was looking for someone twice a week for 2 hours each day. I believe she had another client 2 days a week. I was in the process of ripping the carpet up from a very large room that my mom sleeps in and as soon as I was done getting the tile down, we could discuss a schedule. My final correspondence was again thru Care.com. It had come up on the week I had wanted the help to begin. I shared that I was getting some help in moving furniture in Moms room and I had an appointment to have my dog to the vet on Thursday afternoon. This was not an appointment I could reschedule, as he has late stage heart disease and Im caring for his needs like I care for my moms. I suggested she could start on Fri, but if Thursday was better, she could work from noon to 2pm, as the vet appointment was at 3:00. I included my address. I told her I would go in and mark my request for a caregiver as "hired". On Tuesday evening, I was checking messages and looking forward to contacting the caregiver and having her start. It felt like it had already been a long week . I stumbled upon an email from her stating she would not be taking this job after all since she has tried calling me several times and was unable to reach me by phone. So, here I am, with too much to do and going from looking forward to an upcoming small block of time to focus on other matters without repeated interruptions, and hoping to finally get my own health matters addressed. Im thinking this was not the right place for me to be looking for a caregiver for a loved one.

Happy it worked out and people were interested in the job If this is a one question review - best to add here that my least favorite part of your app is the messages section where if not careful— it’s easy to text the wrong candidate — and it’s hard to find the unread messages A large note about how to pause the job would also be helpful as I got overwhelmed with the interest and who I had already texted etc But over all - thankful this platform exists

I’m so excited about having a regular housekeeper! Tara did a fantastic job from the start and I’m really looking forward to having her come regularly.

Thieves!!!!! STAY AWAY!!! In my experience and opinion, they are nothing but THIEVES!!!! Have cancelled multiple occasions only to see charges re-appear a few months later. Cancel, then cancel again then again, but keep charging.

You are thorough. You cover all the categories of concern a person has when looking for help for their loved one. The professionalism of the people who read the ads attests to the quality of the people you attract.