Poor
Based on 6,298 reviews
Care.com2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
no
Repeated "system errors" Assistance is a long haul--wait forever. Don't bother.
Reply from Care.comApr 18, 2025
We apologize for your frustration and would like to help! Please reach out to us directly at [email protected], and please include Reference Number REV-025444 when you message so we can help resolve your concerns. Thank you!
Brenda A.
I was lookin to get assistance for transportation to and from appointment. I set up everything thinking it was for one fee if 13.95 a month plus rates by providers I signed up and was charged 169.00 and within one hour I tried to cancel without being successful. Then they said it will be canceled in April 2026. I have not been able to reach a customer service phone number or get reply on how to get a refund and when I contacted a provider they said they could not help me with my needs. I was miss lead by information given to me by care.com as well as mislead regarding my fee. I can't get any assistance regarding this matter. It's been less than 12 hours. This is a total scamm
Reply from Care.comApr 8, 2025
Thank you for your feedback. I'm sorry to hear of any confusion with your billing! Please email us directly at [email protected] and please include REV-025443 when you message so we can make sure this is resolved for you.
Mervat N.
Believe the reviews!! The website is a scam! The employees are good, but the company has extra tricks to scam you. They trick you into purchasing extras. The page changed, it appeared as if the page was lost and I had to start over. Thinking, I was starting over with my selection, I selected what appeared to be my signing up; but, the next thing I knew, I was paying an extra $70.00 a quarter in ADDITION to my request, and my total payment was $137.00. I cannot email anyone; I cannot explain what happened, I just GOT SCREWED and they know it! Well, good for them, because if I was happy with the quarterly service I was planning on signing up for a year, which will lead to another year, etc...
Reply from Care.comApr 5, 2025
Thank you for your feedback! We apologize for any confusion and will be reaching out to you via email to review your billing. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025441 when you message.
Flyn D.
Care.com = FTC Verified Scammers, look it up, these guys are deceptive scammers. Believe these reviews. Their support gaslighted me about the issues I was experiencing with their site for months, refused to refund me until the proof was so overwhelming they stopped responding to me and issued a refund. Absolute waste of your time and money.
Reply from Care.comApr 5, 2025
Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025439 when you message. Thank you!
Cindy J.
I signed up for what I thought was a month long opportunity to find care for my elderly mom. I found someone but didn't know that they were going to continue charging my credit card for a couple of years. The amount they should refund me is $800 and they refuse. I know it's on me that I didn't review my credit card charges more thoroughly but care.com is unethical. Watch what you are signing up for
Reply from Care.comApr 4, 2025
Thank you for your feedback. We try to make sure our auto renewal policy is available in multiple areas of our site to be as transparent as possible and are sorry if you were not aware. We'll be contacting you via email but you can also reach us through this direct email, [email protected]. Please be sure to include Reference Number REV-025435.
MARK H.
They tried to steal money from my dad.But the credit card company we have fought it and we won we had proof. Of their scam and we got refunded our money
BD
Honestly the worst user experience I have ever had on a paid platform. The website crashes every few minutes, and I am taken to an error message every time I message someone who has responded to my ad. The website is almost unusable, don’t waste your money.
Reply from Care.comApr 7, 2025
Thank you for your feedback. We understand your frustration with the recent issues you've encountered on our platform. We sincerely apologize for the inconvenience and the negative experience you've had. We are actively working to improve the stability and reliability of our website and address the technical issues you've described. We appreciate your feedback and will use it to enhance our service for all users. If you would like us to review your case in more details, please contact our customer care through the Help Center. Please use the reference number REV-025432 when you contact us. Thanks.
Carmen
They all fluke in the very last minute. Very disappointing and won’t recommend it to anyone.
Reply from Care.comApr 4, 2025
I'm so sorry for your frustration. We'd be happy to review your account and see how we can help! Please contact us directly at [email protected], and please include Reference Number REV-025431 when you message.
