Care.comReviews of care.com

This is the worst company i have ever contracted with. They will take your money after making lots of promises and will totally disappear. Do not waste your money. They won't help you fill your beds if you are an Assisted Living.

Great platform for care providers! However, sometimes the schedule and hours are not correctly defined and some positions are for backup providers and that information isn’t provided prior to applying for a position. It would be very helpful if there was full disclosure regarding the schedule, regularity and status of the position!

I have been nannying for years. I decided to sign up with care.com. I paid and when it came to signing in, I could not get passed the authorization page. I contacted customer service and they sent me an email with some instructions. None of which worked. I contacted them again and they never responded. They continued to charge me, though. I sent in a formal request for a refund and they sent me an email back saying that they understand that this is “frustrating” that I can’t use their page, but that their policy is that payments are non-refundable. “ You keep your Premium features until September 14, 2026” which is hilarious because I don’t have any “premium features” when I CAN’T ACCESS THE FEATURES ON THE WEBSITE. Customer service sucks. Their policies suck. Stick with sittercity.

The site was well layed out and very easy to navigate and communicate with potential caregivers. I have used care.com every time I have moved.

I have found reliable help on Care.com when I have needed assistance in the past. One time when I needed assistance driving me to a Colonoscopy. And now when I need someone to drive me to and from a major surgery. I am elderly and really had no relatives close by to assist me. I have found certified and good care on Care.com each time I have needed assistance.

My experience is being easy to apply for a jobs. With the help of care.com is very helpful finding jobs .

Easy to post my job for a caregiver for my son. Most of the people were very professional who responded to my job listing.

CARE doesn’t care! But i am sure that whoever reads this has become aware of that due to all the negative reviews. I don’t think I have ever encountered a company with 60% one star reviews. MY EXPERIENCE: I signed up for the premium subscription for nearly $60 for what I thought was a one time per year fee.I was in search of someone to help with tasks around my home and Property. All I received were people who are interested in senior or childcare positions. I never used their “service” again. Much to my surprise three months later (not having used the service since) I was charged again! But of course they bury their subscription, terms and cancellation process deep in their website somewhere… Which I have yet to find. I wrote them an email to the address I found with ChatGPT. THEIR RESPONSE: Attached is their reply. NO REFUND FOR CC CHARGE 3 DAYS AGO: I never expected to receive a refund for the first $60 fee. But after discovering the second $60 fee a few days after it was charged to my credit card… They declined to post a refund. Disgusting.! but that’s our world now; filled with disgusting business practices. PS: I gave them a two star rating because I did use the service for a week or so when I first purchased. Also, they closed the file and I am required to resubmit a new complaint. More hoops to jump through in order to get another negative reply . RESPONSE FROM CARE: Thank you for contacting Care.com Support. I completely understand your concern, and I sincerely apologize for any inconvenience this situation may have caused. Upon reviewing your account, I can confirm that a charge is present on your account. I understand your frustration, and I'm sorry to hear that you have not been using the service. However, I regret to inform you that we are unable to process a refund for past charges, as our subscription fees are non-refundable, as outlined in our Care.com Subscription Policy. That said, I would like to confirm the following regarding your account: ? Subscription Status: Your subscription has been successfully canceled, and you will not receive any further charges going forward. ? Premium Access: You may continue to enjoy your Premium Subscription until November 3, 2026. After that date, your account will automatically revert to a Free Plan. We truly appreciate your time and apologize for any frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out we're always happy to help. If you have any further questions or concerns, please visit our Help page. Best Wishes, Janice Mae Customer Care Team