Care.comReviews of care.com

I was able to locate someone very quickly and contact them through the app. Unfortunately, I continue to get inquiries, even though I have canceled my account. I found it difficult on the website to navigate how to remove the ad which forced my cancellation.

Your customer service was excellent, Jomar was very knowledgeable and helpful, but having my sitter cancel on me at 10:45pm the night before was horrifying. If I had missed her email tonight I may not have known I didn’t have anyone to care for my animals until after I was on the road tomorrow.

Ive used this service once this year, in January. I cancelled my premium membership in February but apparently it didn't register the cancellation and I just noticed I've been getting charged nearly $50 a month for the past few months for a service I was sure was cancelled. I tried to get in contact with a representative but they don't have any contact us phone numbers (it's clear now they are used to having issues like this and want to make it as difficult as possible to reach a human). The chat feature just kept reiterating that there's no refunds, even for a clearly untouched service I'd thought was cancelled. I hope my $250 bucks for one sitter this year was worth losing a customer with two young children for good, as well as my entire friend and family network. What an absolutely horrible business model. Stay far away!!

At first I found the site awkward to navigate, lacking clear directions about how to proceed. Once I got used to it, I was able to work with it well enough. I had so many good options to to choose from and was really delighted with the caretaker I hired.

Access to their support team is non-existent. Have a issue with your sitter? Good luck. Need to cancel a payment? Too bad. They deleted their support email address, have no phone number listed anywhere, and have a non-functioning "Contact Us" button in their Help Center. It's a joke of scam. Avoid giving this company any money.

They say they have 24/7 customer service but then they make you send an email and you never get a response. I have been double/ triple charged the amount for the “monthly subscription”. Also I have contacted them about canceling my account and subscription and hear nothing. I personally think this app used to be good, but now it feels like you can never get a response for anyone. I believe Care.Com is no longer trustworthy, I would not set up an account they will keep charging you, and not allow you to cancel.

First, my father was ill two and a half years ago, and I needed a caregiver, got two caregiver responses, one of the people who responded seemed like a caregiver, but was not entirely honest and was actually a representative of an agency. So I gave up. Then my father passed and I did not realize my account was perpetual and never received any notification of on-going membership, no communication of any kind, not even a regular member email. Seems almost as if they are intentionally trying to milk you into long term payments. I wanted to reach out directly before leaving a bad review, because I believe every business deserves a chance to make thins right. But, their web site offers no meaningful way to communicate with them. Their chat bot is awful and I selected email option, and you can only enter like 20 words. I used the email on TrustPilot web site and both the hello care.com and the careteam care.com are both non-monitored emails. Seems like care.com has become some traded commodity with no real people working there and not much concern over the customer experience. (Update 7/7/2024: I was impressed that a Care.com representative actually read this review and replied and addressed my billing issue very satisfactorily. She acknowledged that is can be difficulty getting in touch with a support representative, ie., this review was what stimulated their reaching out, and also acknowledged that they do not provide any ongoing communication to confirm ongoing membership. I was assured these comments would be taken up with their customer service for further improvements to their service)

I have been a pet caregiver for a few years now and maintain that this site is exasperating. From trying to merely navigate my profile and have the changes I make go unsaved, to the inability to make changes that seem easy but made hard here. And the filtering of jobs I look for does not work. As a result, I get notifications for jobs I do not want or cannot take. And just now I spent 2 hours waiting for chat time; after the first hour, the chat began and before I could type a letter, the agent said "It has been a pleasure helping you. We will send the transcript." I tried once more and again was made to wait an hour. Finally, the agent comes on, greets me, asks how they can help... I say hello. And once again the chat just ends. So in the space of 2 hours, I got one word typed and nothing was solved! I am so frustrated and angry and I am still without an answer to what made me upset to begin with.