Care.comReviews of care.com

Scamy and shady business practice. DO NOT USE THIS SITE

Carmen F. Is a passionate, reliable, caring, respectful and responsible caregiver. She has empathy and she has a positive & encouraging attitude, she also respects your choices and has SO MUCH PATIENCE!! Carmen really cares & is flexible and accommodating. I would definitely recommend Carmen F from Care.com

Don't sign up, it's a waste of time without paying. And from the other reviews I've since read its just a waste of money when you do pay.

Please avoid. Wish we would have checked with BBB before proceeding with this business. There is no phone numbers on their website, just a "chat". We wanted to get our daughter some babysitting service to help her during holidays. We paid the $155 annual Premium subscription, rather than the monthly. Within 24 hours of signing up, we were advised our account was no closed and no refunds. We can only assume we did something wrong signing up, but no phone numbers are reason why it was cancelled. We got the charge on the our credit card statement, it had a phone number for billing, we called them, and all they will say is "Per T and C's no refunds are given." Their T and C's also say they cancel at anytime for any reason or none. And we would only be out $16 if we paid for the monthly service. This is mindboggling. When reading other customers of CARE.com who also had problems, instead of giving them a phone number, they send them to Facebook Messenger. There is nobody to talk to and resolve the issue. Per Care.com response, we did call the number on the credit card statement, only thing they responded with is "Care.com does not offer refunds."

When you subscribe and agree to pay monthly. One thing you expect is invoice. They didn't send me invoice for my monthly subscription. This is a unprofessional way of keeping subscription. How you don't send invoice for the payment you receive?

I signed up end of November for monthly plan, canceled it begging of December, checked my credit card statement, it was showing yearly charges. Called care.com, the rep says there is nothing he can do

Edit: I contacted them 3 or 4 times after tbis review when they said they’d be helping me and I still have been told they’d call back within 24-48 hours. They never have! Horrible unethical company! Brags about their billions on their site they make then they rip off their customers. I paid for a subscription in December 2022, I am not rich so I can’t imagine why I’d pick the most expensive one ($83 every 3 months). When I realized I couldn’t contact people unless THEY also paid the subscription.. I cancelled my account. I checked care.com and it said no upcoming payment on payments. I did this several times. Over the last year my husband has been asking me where is all of our money… I’d check my credit card thoroughly and couldn’t see anything (I guess I never checked on a month with care.com… until this month). When I saw a huge $83 payment I prayed this was for a renewal and maybe had been charged for the year again… unfortunately I had been charged every 3 months all yeAr. Over $300 stolen for a site I never thought twice about or looked at after I had thought I’d cancelled. When I contacted customer service the first two times, they promised someone would follow up within 48 hours. Then I checked my emails and I had ONE email from care over the last year, and it was customer service cancellation email from that day. I had not a single email from care yet they charged me over $300; never sending any emails??? After 4 days I still hadn’t heard from the supervisor so I called in… once again I was offered nothing but a callback from a guy who was clearly eating and not paying attention to me At all! I’m leaving reviews everywhere I can abut this fraudulent company!!

totally scam and bogus Could not find even a single match, paid for 3 months match, and canceled the service after 3 months, still got charged once again for 3 months, reached to customer service and they refused to refund the money, kindly avoid, Got a response from care.com, mentioned below to my review. Contacted customer care, received same crappy response, wasted my time ::: Thank you for patiently waiting, Puneet. I’m sorry that we can’t offer you a refund. Your satisfaction is very important to us; however we have a strict no-refund policy as stated in our Terms and Conditions. Your request has already been escalated and reviewed by a supervisor, and their decision is final. Therefore, we are not able to provide any further assistance regarding this request. Jhon Carlo S