Care.comReviews of care.com

I signed up as a caregiver. They took my money for a background check and then told me I didn't pass the background check from the one speeding ticket I had which was three years ago. Meanwhile, Uber and other home care companies hired me with no problem. I think it might be a scam to get the money for the background check because that is ridiculous.

Had no idea that a software could be this bad in 2023. Slow, unresponsive, messages not sent. Eventually got fed up with it and went to cancel my premium account (which I paid an absurd price for btw) but they wouldn't accept to refund me. Wish I could rate this zero stars.

Care.com is a good concept but is VERY poorly delivered and borderline scam. I paid for membership AND for the background check and then THEY canceled my account and refused to refund MY money. They have left emails to me that I am unable to respond to and will therefore lose potential business/ability to earn money. BUYER BEWARE. It's also almost impossible to get an answer from them directly. See their ONE response to many emails below (apparently one is not allowed to use a personal childcare email?? What is the point of the website?) I paid for my PERSONAL background to use their site and after it was verified they kept my money and closed my account: Hi jenni, Thank you for being part of the Care.com community, and for reaching out to us regarding this concern. I apologize for any confusion or inconvenience experienced, and am happy to look into this for you today. After reviewing the account and previous cases, I can confirm that there is a Closed account linked to the email address Redwoodinfantcare at gmail com. It appears that this account was closed because it was an agency enrolled as an Individual. We have refunded the $8.99 Featured Caregiver charge from this account. Unfortunately, background check charges are non-refundable and we are sorry for the inconvenience. If you have any further questions or concerns, please visit our Help page. Best Wishes, Michael Member Care Team

Fake website. I replied to 20 jobs but there hasn't been a single reply. I suspect they just hope you'll get a subscription and then rip you off.

Very poorly coded, missing messages, can't send or reply to messages, making potential clients think they are being ignored and thus costing both parties in missed opportunity and care, missing reviews, won't let clients post reviews, won't allow profile pic to be changed, updated info won't save, the list goes on. It used to work properly, for awhile, just needed to keep up with updates, occasional reinstall, but, hasn't worked for awhile now. Wish customers could be vetted as much as the caregivers are. There are unfortunately a lot of scammers out there posting jobs. Only good thing I can say is Care warns of this and are fortunately pretty good about taking them down when they have been alerted unfortunately, it doesn't usually happen until one or more job seekers have looked into it and took the time to reply. The number of these types of posting seem to be increasing. Another big issue is with their Home Pay. I will absolutely not go that route again it was a disaster for both me and the client, actually costing me that job and putting client, a quad, in bad spot when I said I can't do this for free. I'm still waiting for my money that Care owes after the client paid them. This client sent me all kinds of evidence that they had paid.

If it was possible to leave zero stars I would. The phone number goes to nowhere. You will get billed after cancelling your membership. It is impossible to cancel without paying a year in advance. I tried to escalate to a human but they only offer chat or email replies. DO NOT TRUST THIS WEBSITE. I hope they are investigated by the Better Business Bureau. I also hope credit card companies get enough disputes they stop processing payments to this fraudulent site.

They put up fake profiles of family’s looking for senior caregivers!I have applied to over 40 jobs with no response- I have looked at jobs posted the last 3 weeks and duplicate ads are put up with same info - they just change city - do not be scammed by this company!!!!!!

We are part of the business side of care.com. I have called 100 families and have only had 2 enroll. We were guaranteed at least 1 out of every 20 I believe it was, clearly those numbers are falsified. We have done everything we were told to do, call, text, email, etc and most families never responded even still. I attempted to contact Tim, one of the sales managers over the course of October. I was told he had been out of work sick and he would give me a call back by Karen one of the sales people we worked with. That was on October 19. I received a call from him on October 20 but was in a classroom and interviews and couldn't take his call. Since then I have called and left 4-5 messages and still no response. I contacted Karen and she said she would have him call me this past Friday, I never got a call. I texted her letting her know and attempted to call her and her answer was that she was on a conference call and she would call me back shortly. I waited about 20 min and didn't receive a call and so I tried again. She told me she still had an hour and a half left in her work day and she would give me a call. In the mean time I could call or email the support team. Obviously I am not trusting them to respond to me in any proper amount of time if I email because, well to date they have failed to call me back (Tim the manager and the support team that I left 2 messages with). Well at 3:51 pm az time, nearing the end of her shift I tried calling, what a shock no answer. I called 26 times and no answer. Now she has blocked my number, Tim will not call me back, and surprise I haven't received any sort of communication from the support team after 2 messages and an email. They have no problem charging my card though still. I attempted to delete my debit card info so they couldn't charge us, because at this point they have failed to uphold their end of the deal, but I can't delete it from the file. There is no way to cancel unless I speak with someone, yet I have to leave a voicemail and never get a live person. I have reported them to the BBB, I am going to have to contact my bank to claim fraudulent charges so they can't charge me any further. This is insane and not how a company should be doing business.