Care.comReviews of care.com

Wish I would have gone here first. Charged $140 for service for a year. Only wanted one month. Now can’t even contact anyone and provider I wanted isn’t available. You have to upgrade to use any of their services. So very sorry I got involved with that company.

DO NOT use this company. As a childcare owner, it sounded like a great way to find staff and potential clients. I was given leads and NOT one person responded. They were having a hard time processing my payment, so they called me and at that time I told them I wanted to cancel. Well...guess who is still being charged and they won't answer their phone or call me back after three days of messages! They also won't tell you how expensive it is. I had one month that was $650 plus!! So basically, my investment so far of over $2000 has not given me a new client or staff member! Hang up if they call!!!

Please do not ever use Care.com. They are untrustworthy and they have a very poor selection of qualified sitters to choose from. It is quite ironic that their company name is "Care.com" since their customer service reps clearly do not CARE about anyone but their profits. Used for one babysitter who was horrible. The first day we had her my daughters got locked in the bedroom and the second time my daughter fell down the stairs. Also, their customer service is horrible. After continuing to bill me for several cycles without ANY prior notification, despite it being clear I had not used the service for over a year, they refused to provide a refund for the autopayment. A trustworthy business that is profitable and actually CARES about their customers would always provide a refund or notify customers ahead of time to give them an option to pay or stop.

I contacted 50...yes 50 caregivers. More than 50% said they had been out of that service for a long time, another 40% did not respond. The website over promises and greatly under delivers. If these caregivers are no longer providing a service, why doesn't care.com remove them? They want to see that they have a huge database of caregivers when in reality they don't. On top of it, they charged me for another month after I had cancelled on the same day that I made the mistake and bought a subscription. A real scam!

I am not sure if anyone would like to go with them. Every person but two people did not get back to me when I clicked on their profile and sent them a message. Each profile I clicked on also said they were not available. If this is the case, why keep them on the website, why not put them in the unavailable location. Its a waste of money and time.

There are few if any, real nannies on this site. SCAM

FRAUD FRAUD FRAUD!!!! This company offers FAKE PROFILES with their basic memberships. Once you pay for a premium membership you will not be able to find the caregivers that ‘reached out’ to you during your basic membership because they are using fake profiles to falsely advertise their services to make them seem useful. Once you upgrade and pay these profiles disappear and there are a small fraction of available caretakers all of which in my experience were not available for the times I needed that I had stated previously in my profile. BEWARE OF AUTO RENEWAL!!! You WILL BE auto renewed no matter what even if you didn’t agree to it, AND YOU WILL NOT BE REFUNDED. It’s supposedly in the fine print even though I signed up for a ONE MONTH PLAN, during this time I hired 0 babysitters because there weren’t any in my area that fit our time slots. Funny they were contacting us in droves when we had our basic membership, all within area and the time frame we needed, once we paid for a membership- POOF nowhere to be found. There is zero customer service and the only way I could contact some one on the phone was to look at the charge on my bank account and the corresponding phone number attached. This slimy company is slanging babysitters? Shame on them. Care.com preys on people who are frustrated finding child care so they resort to this lame site as a last resort and they know this-and they take full advantage of them. I am one of these frustrated people who was seeking help and all I got was a recurring charge for a useless service that I never used. I am overall happy that I didn’t book with anyone on this site because I do not have a shred of trust for them based on their business ethics or the lack there of. Their promises of hope finding a caregiver you trust- the whole experience was BS and I will not stop until this site is shut down in return for them wasting my time in many capacities. I have filed a complaint with the Better Business Bureau and I suggest you do the same if this company has treated you as they have treated me.

This website in general, has a good concept of being a hub that connects caregivers with possible employers. We found several good contacts out of the couple of weeks we had an ad listed. The reason I am giving them a bad review is that the billing practices are unethical. They lure you in with a "free basic membership" which you can do nothing with but see caregivers, not communicate with them. For joining the "advanced" membership level you can message caregivers and pay extra for background checks, etc. Care.com states the fee for the higher level of membership 12.95 month, cancel anytime. Great! But its not true. You pay for 12 months in advance and if you cancel, YOU DO NOT GET THE BALANCE REFUNDED (they just don't auto enroll you the following year!). I grant you its only 155.00 more or less, but its false advertising.If you cancel, you loose your advanced membership benefits (so now youre back to a useless "basic" membership), so you can't use the practical services anymore, but the fees still stand. What the heck? Horribly misleading and would not use them again because of this false advertising. I tried to resolve it with them, they wouldn't budge, so I called my credit card company and disputed the charge and had it reversed. If you don't mind paying 155.00 upfront for finding a care companion, go for it, but don't cancel until you are sure your first hire is going to work, or get phone numbers / contact info for everyone you're interested in possibly hiring, and work with them outside the care.com system after inital contact.