Care.comReviews of care.com

You pay for a service and then they cannot provide you options when you search for certain categories, so the service ends up being completely useless. Then when you ask for a refund they refuse and steal your money. I asked for a refund a few hours after I signed up when I realised I couldn't find any service providers in my area. Very unethical company, don't waste your money!

Grote oplichters die je laten betalen en dan vervolgens niet meer bereikbaar zijn. Alle zogenaamde profielen van werksters zijn stuk voor stille fakeaccounts

Care.com is in a dismal league all its own. Between predatory auto-subscription practices at $95 a pop to literally no human customer support, it is horrific. There is no one to speak to after they charge your card for an ongoing subscription without a renewal warning or notification. Like, NONE. Emailing gets you no reply, just goes into the ether. The phone numbers give you false hope that you'll get a chance to talk to a human before the system promptly hangs up on you. (Go ahead and try hitting 1s and 0s - it's completely futile.) And if you try to hack the system and contact their Facebook account, you get robo-scripting from an AI chatbot that will leave you on the verge of tears. Believe me, they may have great content on their site and app, but there is literally no budget for human support. And it might be intentionally designed this way, as their unethical, predatory policy of auto renewal without any warning (no refunds allowed, no matter what) would lead to a landslide of angry customer contacts. Also, I did not find a reliable applicant, let alone nanny, through the service, but I didn't refute the first charge as I chalked it up to a lesson learned. I found a caretaker a different way, and deleted the app within a month of use. Which means I stupidly didn't cancel my subscription. Two months later, they charged again - and that's when I discovered the dismal lack of support. To pay $95 TWICE for nothing but applicants who ghost you and chatbots who ignore you was just too much for me. I'm now refuting the transaction through my credit card company.

They send only out of state reviews, no customer support at all unless you want to pay again to text someone. Please don't waste your time or money with this company, you will regret it. I will be disputing my credit card charges and canceling this horrible service at my bank on Monday morning. Obviously they didn't read the review, I am continuing to be charged monthly and you will never be able to speak with a customer service representative or get a text back unless you pay even more money to text someone. Horrible company. Waiting for my bank to refund my money and cancel this scam service.

I wish I could leave less than on star. They sold my info and four years since I removed my profile I continue to get messages for job offers that have clear red flags. Anyone using this site use extreme caution when replying to job offers. Get a feeling this is a door for sex trafficking in some postings.

Worst customer service experience and I have never ever come across such a sneaky and money grubbing company in my life. Firstly, I feel like most of my applications were not seen even when I had many positive reviews from previous clients on my profile. A lot of times, I received a lot of mail from bots and creepy people who were looking to date.. there was no way for me to do more than anything but report or block the senders. Second, the company was charging me $45 for a subscription that I didn't sign up for without ever even notifying me once about it. And when I tried getting a hold of customer service about this, it was almost impossible. The phone number they provided never connected me to anyone I could actually speak to and when I finally was able to, he had no interest whatsoever in my experience and gave me some bs terms and conditions excuse for not being able to refund me for a subscription that I never asked for. DO NOT WASTE YOUR TIME WITH CARE.COM. They do not care about their customers.

I looked for a caregiver for my mother and none of those who responded to the ad had available time. I then looked for a house cleaner and found a great person through care.com. But the bills kept coming. The website turned my short subscription into a monthly bill!!! They call it a “feature”. I call it stealing.

Wish in I had checked this website first. I have been caught out as others have and signed up for a one off payment for 1 month and found the following month they have charged me a further £30. I emailed and no response, I called (number is hidden at the bottom of the page) and the guy wasn't very helpful at all. Says its in the terms and conditions etc which isn't good enough as when you book and pay on the website every indication is it's a one off payment so you are not expecting hidden monthly charges. Also the amount of people available to book for dog sitting was very small, I was lucky I managed to find one person available and suitable. Do not bother with this company, very poor customer care, they just want your money and don't have much to offer in return.