Care.comReviews of care.com

Customer services is horrible. They took my money and closed my account. I have been with them for 3 years. They would not tell me why they are not refunding my money.

Hired a house cleaner who was totally unreliable. Came late, didn't show, made excuses and came one day with her face broken out. I suspected drugs. I was right - Googled her name and she had been arrested for driving without a license, expired registration and hard core drugs. She had told us that Care.com does not do any background checks - all one has to do is sign up. Care.com gets their money from consumers. Never will I use Care.com again... Received an email from Care wanting me to respond with more information. All the information is above. I will NOT respond nor will I use Care again and this should be a warning to others to beware...

I signed up for Care.com about a month ago. While waiting for my background check to process, I was contacted by Care.com today, 4/05/2020. They informed me that my account was placed on suspension and then ultimately terminated due to "concerns" regarding my background check. I had no knowledge of my account being suspended but, they insisted that they had reached out to me 2 weeks prior. Well, come to find out, this so-called "reach out" consisted of an email that was so heavily marked with spam it found it's way to the bottom of my junk folder. In it, they explained that again, my account was on hold and suspended due to "concerns." Because I never saw this email I wasn't able to contact them and inquire about these so-called "concerns." However, I can guess what they were (a point on my driving record) In my defense, I initially signed up to walk dogs and occasionally babysit. I had no intention of ever transporting humans or animals in my car. I also opted out of that option on the website itself. So, I'm extremely confused as to why my driving record even matters at this point. Anyway, they made it seem like I was some kind of criminal that was unfit for their so-called "community." They even went so far as to say that I was a threat to not only care seekers but caretakers' safety as well. The utter discrimination that I felt in that email was insulting, not to mention embarrassing. I emailed them back and reiterated my frustrations as well as my confusion for the entire ordeal to no avail. They didn't "care." Pun completely intended. Don't waste your time or your money on this company. It's definitely not worth the headache.

I've been with care.com for a little over a year as a babysitter. I've had pretty good luck with meeting families and getting offered the opportunity to watch their children. I do have an issue with the site in that when I search using a desktop it won't load the family's job description so I can read more and decide if I think it's a match and want to apply. I think their customer service is alright. I do with they had a 'contact us' link on their site in the event I need to submit an issue after hours, but when I called (during normal business hours) I got a live person who fixed my issue: I was deleted once after I made some changes to my profile, but after calling and speaking to a representative, they re-instated my profile straight away.

I echo what many other reviewers have said. Care.com is a great concept, but has worked only minimally in terms of meeting childcare needs. I've had mostly experiences with being spammed by people I did not reach out to and who are inappropriate for my needs, or spending hours and days trying to find out what a sitter's actual schedule is. Further, the site's language around account finances is intentionally misleading, causing many people to pay for useless long term on-going charges. Figuring out exactly how to cancel your account is made very difficult. I've canceled my account twice over the years (bad on me, I guess, for returning), and 'how to cancel' is even more opaque now than it was a few years ago. I"m done.

They kept billing us for over a year. When we called them on it they said too bad so sad. This site is intentionally misleading.

Jeg skrev i 2016 at det var svindel og humbug Hvad er trustpilot ved, hvis I ikke bruger det inden I sender penge til sådan et “firma”

This is my second time signing up for care.com. I think it’s a good site when you need immediate care (the next few days, week) but not good if your seeking out long term caregivers by posting a job. I posted a nanny position with competitive in an area which has many caregivers listed as looking for work and I’ve gotten a grand total of 5 applications, 3-4 of which did not even read the ad prior to applying and were not available for the hours I needed. I’ve also gotten a couple messages from “nannies” which are clearly care.com bots. Highly qualified, years of experience, look like models applying to a job appropriate for a college student/younger nanny with much less experience. Of course they never respond when I send a reply message. So in summary, good site when you need a sitter fast, but I would not rely on this again to hire a nanny. I’ve had more luck with Facebook/craigslist. Much more replies!!