Reply from Care.comMay 20, 2015
Hi Nathan,
First I would like to say, thank you very much for detailing your experience. Your feedback is extremely important to us and I will absolutely make sure our Product Development team is aware of your experience. With that said, we are thrilled to hear "it's working" and you are receiving responses to your applications. I will be happy to address your concerns where I can.
1) Deleting email messages is somewhat of a new feature and I appreciate your feedback about your inability to delete a message from the individual message. You can however, delete messages by going to your inbox and deleting the message from there. When sending a message, you are able to expand the text box by clicking and dragging the bottom right hand corner. In regards, to hiding a message, that is an excellent point and idea and I will share this with our team. Yes, you are correct, once a message has been deleted we are unable to restore the message however, we do have access to deleted messages. If you accidentally delete a message just let us know and we will be happy to send that information to you. Please note that all successfully sent messages will appear in your sent folder of your Care.com account. If it's not there then that would indicate that the message has not been sent. Lastly, a caregiver's response rating is based on all of their responses to incoming messages. If they receive a message that does not necessarily require a response unfortunately, our system still calculates those messages into their rating.
2) We do offer promotional codes to help defray the cost of a membership and we also offer 3 different membership packages with different pricing options. The longer term memberships are significantly less, and are billed upfront. Since this is a subscription service memberships do renew automatically. You can cancel at anytime by downgrading your account or by letting us know and we will be happy to take care of that for you! We also offer different levels of background checks and detailed information about these checks can be found in our Safety Center. If you have specific questions about these checks you can always email or call us anytime for assistance. Please be advised that caregivers are not required to pay in order to search for and apply to jobs however, we do offer a Premium Membership that they can take advantage of, but again it's not required.
3) When writing a job post, we do review all posts and will remove only personal information such as school names, last names, street names, etc. Scheduling information would not be removed. I apologize if you had trouble with this and again, if you did experience issues with getting your job approved correctly were are here to help and you can call, email us or even message us on Facebook anytime for help. Additionally, we do have many helpful articles on our site and they can be found under the "Advice" tab. One of the articles available is 6 tips for writing a babysitter job description: https://www.care.com/a/6-tips-for-writing-a-babysitter-job-description-1208060247
4) I apologize if you experienced a slow site performance. We have not received any reports about this however, we will look into this for you. Please note that some internet browsers do work better than others and I would encourage you to change browsers and try using Firefox or Google Chrome, as we have found that Internet Explorer doesn't function as well with our site as the others do. If you continue to have trouble please don't hesitate to contact us. We are always here and happy to help anytime.
5) When searching for caregivers you can mark potential candidates as favorites by clicking the heart. You can then see all of your favorites, maybes, recently viewed, etc. by either clicking on the "My Caregivers" link located on the left panel of your screen, or by clicking the green "My Care.com" tab located on the top left side or your screen and select "My Caregivers". From there you will have the ability to see all of your caregivers and change them from "Favorites" to "Maybe's" and visa versa.
6) Again, we have not received any reports about our site performance being slow, but we will continue to look into this for you. The mobile app and full site are different and the mobile app does not house all of the feature as our full site, but I thank you for sharing your experience and feedback. We are always trying to improve our mobile app and will look into these issues for you.
7) We promote these other features on our site so you are aware that they are available for you. Unfortunately, this is not something that can be changed and I appreciate your feedback about this. All of the links you are looking for can be located on the left panel of your screen or by clicking the green "My Care.com" tab located in the top left corner of the page.
8) These are all wonderful suggestions for the "Inbox" and again, I will share these ideas with our team for further review. We do take our members feedback very seriously and always try to incorporate our members ideas into our site whenever possible. Please feel free to email us at [email protected] so we can further assist in resolving some of these issues.
