CB-XReviews of cb-x.com

Reply from CB-XMar 25, 2024

Thank you for your review! We greatly appreciate your business.

Reply from CB-XMar 11, 2024

Thank you for your review. We're glad to hear everyone is happy with the cage!

Reply from CB-XMar 4, 2024

Thank you for your detailed review, we value your feedback. We're happy to hear that overall for long term wear you are mostly satisfied with the CB-X device. Please reach out to [email protected] and they would be happy to further assist you with the cage break issue. Thank you!

Reply from CB-XFeb 22, 2024

Thank you for your review! We're so glad to hear you were happy with the service you received. Thank you for your continued loyalty to the CB-X brand.

Reply from CB-XFeb 19, 2024

Thank you for your review!

Reply from CB-XFeb 6, 2024

We are sorry to hear that your package is experiencing delays with the shipping carrier, unfortunately, this is out of our control. I am also informed that our customer care team is currently assisting you with the matter and we are awaiting the return of your package to our warehouse - being that the tracking seems to be showing the package is returning to the US. We have also offered to make a second attempt to ship your package to you, free of charge, which is our standard practice with packages that were undeliverable to the receiver at the first shipping attempt. Since your tracking information does not state any details and we have not received the package back to our warehouse, we cannot further advise why the package is returning to America. Upon its return to our warehouse please rest assured, you will be informed of all the details necessary. If we could magically fix this for you we gladly would, however, we are not the Postal Service and cannot do anything while the package is in route. We apologize that you feel we are directly providing you with very poor service, however, we have done all that we can control from our end at this time. If you have lost our email please send a new inquiry to [email protected] and provide your order number and details. Thank you.

Reply from CB-XJan 22, 2024

Thank you for your review. We wish we could do something about the cost of international shipping but those are the best rates we can get at this time.