Great
Based on 362 reviews
Constellation4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Constellation (constellation.com) has 362 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
362 approved reviews, newest moderated first
Jeff W.
It was a nightmare switching to your service. Id process sucked completely. Customer service never returned calls
Reply from ConstellationFeb 6, 2026
Hi Jeff, We are very sorry to hear about your experience. We sent an email to the address used to leave this review. If you could please respond to that with the requested information, we can escalate it to our customer care managers so they can look into this further. Thank you.
Dorothy
Regular normal good pretty much price low on billing my account so l feeling little worries about heat energy weather on billing account and l did try try call hard time reach action community agency for fill out low price but too too cold weather
william M.
I didn't choose Constellation. I canceled service during cool off period and requested deposit back. I went with another company.
Reply from ConstellationFeb 4, 2026
Hi William - We have sent you an email requesting additional information. If you could please respond with the details, we can have our customer care team look into this further. Thank you.
SD
Reliable service that I would recommend to anyone.
Tan
Very good . I like it
kimberly A.
GOOD FINE GOOD
Katie
Great year long rate
LM
Constellation customer for years. No heat for over 20 days. The first technician came out on 12/19. He expressed that he did not work on propane heaters and left. The second technician stated that new burners may be needed. The third technician arrived on 12/29 to install the burners. He made no attempt to test the new burners but stated that the previous technician should have known a new system was needed. We were advised that the expected parts would arrive on January 5. No response from the company. We called and were advised that the parts might be in the boxes delivered to their office, and they would confirm. No response. We called again on January 7 and left message. Received a friendly call back from CS Rep and was advised that only 3 of the 4 parts had been received and that we should expect a call from the Expediting Dept within 24 hours. Twenty-four hours later, - CRICKETS. I called again. Now told the number I'm reaching is for new installs only. CS Rep checked anyway. She tells me the burners are on order. Ugh!!! I explain the above to her. She sends me back to a previous number that sent me to her. Now working with another CSR. All Reps were kind, but No ETA to share. Reached out to BBB. Constellation responded to complaint saying a technician was schedule. BBB closed ticket saying Constellation acted in good faith by responding. Technician came and repeated what technician said on 12/29. Still no heat. So far, 25 days without heat and very poor communication from Constellation. NO ETA in sight! Don't believe the 'A" BBB rating. It's time to move on. Obviously, they don't mind losing $$$ to install new equipment and renew their service plans. We're moving on!!! Goodbye Constellation!!!! UGH!!!
Reply from ConstellationJan 12, 2026
We are sorry to hear about your experience. We appreciate the feedback and the additional contact information you sent us. We pride ourselves in offering best-in-class service and are sorry that we fell short here. We have escalated it to our Constellation Home Services managers and VP to look into further. Thank you.
