ConstellationReviews of constellation.com

Reply from ConstellationSep 15, 2026

Hi Vlad, We're very sorry to hear about the issue you experienced with our Autopay feature. We sent you an email requesting additional information. If you could please respond to that, we can escalate this to our customer care managers to look into further. Thank you.

Reply from ConstellationSep 15, 2026

Hello, We are sorry you received a disconnect letter despite having made a payment. If it was a late payment, it may have been past the normal deadline before a disconnect letter is generated. If you would like our customer care managers to look into why this happened, please send us a private message with your full name, address, and phone number through our Facebook page at: https://www.facebook.com/ConstellationEnergy/. Thank you.

Reply from ConstellationSep 9, 2026

Hi Jeremie, We are sorry you have not received your welcome packet from us. We have sent you an email requesting additional information. If you could please respond to that, we can have our customer care team look into the status of your switch. In the meantime, you can also check your enrollment status with our online enrollment tracker at: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. Thank you.