Excellent
Based on 575 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit your local Cottman Transmission and Total Auto Care Center in Louisville for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.
Cottman of Louisville (cottmanoflouisville.com) has 575 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
575 approved reviews, newest moderated first
Patricia
Friendly, fast, efficient, reliable and knowledgeable. We received excellent service.
Reply from Cottman of LouisvilleApr 14, 2016
Thanks for awarding us top marks in friendliness, speed, efficiency, reliability, and overall knowledge, Patricia! We absolutely appreciate your review and your business. Gratefully, Cottman of Louisville
David
Twice I've taken my Mercedes there for work in the last five weeks and both times they did a superb job.
Reply from Cottman of LouisvilleApr 13, 2016
Thank you for trusting your Mercedes to us on two separate occasions, David! We very much appreciate your review and your business. Gratefully, Cottman of Louisville
Logan
Honest, dependable, they back their work up with excellent customer service. Highly recommended. They made right a defective part, and prevented us from paying thousands of dollars for a transmission rebuild that would have been unnecessary and was advised elsewhere. Honest people who get the job done right!
Reply from Cottman of LouisvilleMar 29, 2016
It's great to know we saved you so much money and got the job done right, Logan! This is exactly what we're about at Cottman, and we absolutely appreciate your review. Gratefully, Cottman of Louisville
Daniel & D.
Cottman transmission service company is SUPERIOR to other transmission centers! From our personal experience, they are extremely helpful, friendly & quick to get your vehicle fixed and back on the road! Cottman made our bad transmission experience a GOOD one by their OUTSTANDING SERVICE & CARE! THANK YOU, THANK YOU, THANK YOU!!
Reply from Cottman of LouisvilleMar 17, 2016
Turning unfortunate vehicle experiences into good ones is always our pleasure, Daniel & Dianne! Thank you for offering us that opportunity and then for complimenting us on the outstanding service and care you found here. Gratefully, Cottman of Louisville
Kenny
Delivered great service on time and still rolling
Reply from Cottman of LouisvilleMar 9, 2016
Keeping your car rolling is what we're here for, Kenny. Thank you for offering us that chance and then for coming online to support us! Gratefully, Cottman of Louisville
Jeff
I have used Cottman of Louisville for 2 rebuilds over the last 10yrs. on 2 different vehicles and they their work is reliable. They are my go to transmission shop.
Reply from Cottman of LouisvilleMar 7, 2016
Being your go to transmission shop is an honor, Jeff! Thanks for trusting us with two different vehicles over the past ten years, and then for sharing your high opinion online. Gratefully, Cottman of Louisville
Jessica
My experience was terrible. The employees treated me like I didn't know what was wrong with my car and would not listen when I told them what it was. I had to take my car back 3 times just to get the transmission fixed like they had told me they did. On top of that after I got my car back there was more wrong with it and it would barely start. I was out of a car for weeks because they were "working" on it and it still came back with problems it hadn't had before. The service sucked and the employees do not know how to handle the situation or talk to customers. I will never go back and would not recommend to anyone who wants a working car.
Reply from Cottman of LouisvilleMar 7, 2016
Respectful and attentive communication is very important to us at Cottman, Jessica, and we are disappointed to read you felt unheard during your experience with us. Please know that your feedback matters, and if there is anything we might do to earn your complete satisfaction, kindly mention this in an email to [email protected]. Thank you for your time. Respectfully, Cottman of Louisville
Paula
Very friendly people. Took our van in for service. We were told how long it wiuld take, and true to their word, it was done. This is the second van we've owned that Cottman's has serviced. Thank you for your great service.
Reply from Cottman of LouisvilleFeb 29, 2016
Your continued loyalty means so much, Paula! Thank you for choosing Cottman of Louisville again and again, and then for coming online to compliment our services. It's our pleasure to assist you. Gratefully, Cottman of Louisville
