Great
Based on 1,486 reviews
Cuddle Clones4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We love animals.At Cuddle Clones, we recognize the unbreakable bond pet moms and dads have with their fur-children. But oftentimes that bond is disrupted due to travel, going away to college, military deployment or sadly the loss of a dear pet.We capture that connection with 100% handmade plush replicas of YOUR PET!That's right! We capture all of the physical details and personality traits of your pet in an adorable stuffed animal form. Do you know what we call these adorable creations?! You guessed it, Cuddle Clones!Pet lovers can also surround themselves with their furry friends with a 100% Custom Plush Golf Club Headcover of their pet or by having their pet’s images artistically designed and printed onto socks, pajamas, blankets, mugs and more!But Wait! That's not all!EVERY purchase provides AT LEAST 3 meals to a shelter pet! Each month Cuddle Clones donates cash to 10 shelters/animal wellness organizations. You can feel the inner warmth of a thousand puppy breath kisses knowing that a portion of your purchase has been directly attributed to improving the lives of actual animals.
Cuddle Clones (cuddleclones.com) has 1,486 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
1,486 approved reviews, newest moderated first
Daisy A.
Excellent customer service and making my purchase right because the picture I sent in wasn't a good shot so they are making it right by remaking my PJ'S
Reply from Cuddle ClonesJan 2, 2025
Hi Daisy, Thank you for taking the time to share this awesome feedback with us, we appreciate you!
Tina P.
The customer service was awesome and the product was absolutely loved.
Reply from Cuddle ClonesJan 2, 2025
Hi Tina! Thank you for sharing your feedback, we are glad we were able to provide you with great service.
Jess
Easy ordering though it would be nice if you could see a preview of the pajama’s like other sites. Quality is what I hoped for. Only issue was how much I paid for shipping to get by Christmas and it came in after.
Reply from Cuddle ClonesJan 2, 2025
Thank you for your valuable feedback! We're glad to hear that the quality of the pajamas met your expectations. We completely understand your concern about the shipping, and we truly appreciate you sharing your experience with us. Your input helps us continually improve, and we hope to provide you with an even better experience in the future. Thank you for your support!
LUCILLE M.
I like the product you presented I couldn’t buy the first time but I will definitely order once I get my taxes that’s a promise, just alone from the support I received from Irish and too your company creates for me cherished memories of my pet in life form. I have never been so impressed as you took immediate attention to my concern and I just plain like your idea to give pet owners something to hold on too for those who lost a beloved pet. I sincerely appreciate you. The product is amazing
Reply from Cuddle ClonesJan 2, 2025
Hi Lucille, Thank you so much for your kind and thoughtful words! We're so glad to hear that you were impressed with the support you received from Irish and that our product resonates with you. It means a lot to us that we could help create something meaningful to honor your beloved pet. We understand how important those cherished memories are, and we’re thrilled that our creations can bring some comfort. We look forward to the opportunity to serve you again when the time is right. Thank you again for your trust and appreciation!
lisa P.
The product I received is not at all what I purchased. It didn’t arrive before Christmas even after being charged a fee to guarantee Christmas delivery. No response from customer service after numerous attempts.
Reply from Cuddle ClonesJan 2, 2025
Hi Lisa, Thank you for sharing your feedback, and we sincerely apologize for the disappointment you’ve experienced. We understand how frustrating it must be to not receive your order as expected, especially with the guarantee of Christmas delivery. We are currently experiencing a backlog with our customer service emails, but please know we will get back to you as soon as possible to analyze your case and offer potential solutions. We truly appreciate your patience and understanding during this time.
JeremyEllis
I found this company while researching an option to create a Christmas gift for my wife and I’s two children. Sebastian (age 9) and Anthony (age 14). We unfortunately lost our family dog, shortly before Christmas. Logan (our four legged family member, had been in both children’s lives since they were born. They loved him so very much. Our youngest has bed sheets and pillow cases with with an image of Logan on them well before Logan fell ill. Since Logan’s passing Sebastian would not sleep without those sheets. (Lots of laundry to keep them in the rotation, lol) He would also be sure to continually leave a spot open in his bed in case Logan came back from heaven for the night and wanted to sleep as he used to. This is how Cuddle Clones came into our lives. The cuddle clone process is very simple. Just supply some reference images showing your fur babies coat, proportions and any unique features that made them special. They were extremely prompt with inquiring about more details they require to make the TOP NOTCH product they create, as well as answering any questions you may have. The end result! JUST WOW!!!! Our boys were legitimately speechless! Fighting back tears they couldn’t stop pointing out just how much Cuddle clone’s masterpiece looked “just like Logan”. They knocked it out of the park! Complete home run. Both boys have been sharing having Logan sleep in their beds with him.
Reply from Cuddle ClonesJan 2, 2025
Hi Jeremy, Thank you so much for sharing such a heartfelt and touching story with us. We are truly honored that you chose Cuddle Clones to help preserve the memory of Logan in such a meaningful way for your family. It warms our hearts to know that Sebastian and Anthony are finding comfort in having a piece of Logan with them again. We’re so glad the process was smooth and that the final result exceeded your expectations. Your kind words and the impact it’s had on your boys mean the world to us. Thank you for allowing us to be a part of such a special moment.
Kara L.
I ordered 4 pajama bottoms. 1 pair came incorrect, I ordered and paid for 3 pet faces and they came with 2. I did not get a response for days (not even an automated response that they had received my concern), and they don't have a phone number. This all happened after waiting almost 4 weeks for them to arrive just days before Christmas...I had to send the incorrect item as a gift. All 4 pairs of pajamas came too small...dimensions listed for waist size are if you have the elastic stretched...the resting size is super tiny and very uncomfortable as it is rigid elastic. The absolute worst part of the entire overpriced experience is that 4 customer service reps told me different things before a competent person got involved. My friend has still not received a corrected item.
Reply from Cuddle ClonesJan 2, 2025
Hi Kara, Thank you for sharing your detailed feedback, and we sincerely apologize for the issues you’ve encountered with your order. We understand how frustrating it must be to receive incorrect items, experience sizing challenges, and deal with inconsistent communication. Your feedback is incredibly important to us, and we are committed to improving our processes. Please reach out to our customer service team for more updates regarding the remake of your items, and we will do our best to resolve this situation for you. We appreciate your patience and understanding.
Mary C.
I ordered from this company on Dec. 8th and paid an additional $40 for expedited production and guaranteed Christmas delivery. It’s disheartening that you order very special Christmas gifts for loved ones and are left waiting with nothing to give on Christmas. Communication is so easy today, why would Cuddle Clones not email and update the people who have entrusted them with their orders and at the very least, let you know they will not make delivery. Order No CC-688890 UPDATE - I did receive the above order today, Jan. 2nd, and finally a message from Cuddle Clones over a week after my guaranteed Christmas delivery. I have two issues - I paid $40 for the expedited shipping and creation for guaranteed Christmas delivery. Unfortunately the $9 refund they issued does not cover these charges and I now have to ship these to my son at their home and incur those charges. The pajamas are cute, but on my son’s there is a dog that is not his and I have no idea whose dog this is.
Reply from Cuddle ClonesJan 2, 2025
Hi Mary, Thank you for your feedback, and we truly apologize for the frustration you've experienced. We understand how disappointing it is to be left without an update, especially for something as special as a Christmas gift. We have already reached out to you with more updates regarding your order and are actively working to resolve the situation. We appreciate you bringing this to our attention and value your feedback as we continue to improve our communication and processes. Thank you for your patience.
