DBZ-StoreReviews of dbz-store.com

Ordered 1 item and sent 2 despite notification of incorrect qty. No communication from company difficult to know what to do next

Received my order but the clothes didn't fit. I contacted "Hoxton Gal" which is the brand as per the Debenhams returns portal, and received no communication for a long time. Eventually, Hoxton Gal (bearing in mind, the longer they leave it, the closer it gets to the returns deadline), they provided me with a Royal Mail returns label which I then arranged. Tracking number I have proves it was delivered back to them on 09.01.2026. It is now 27.01.2026 and there is no refund! I have returned it in time, but they have made it extremely hard for customers to return. I contacted Hoxton Gal a number of times about the refund process and they said they had completed the refund process, but yet, no refund. I asked them when was the refund issued and when will it likely get back into my account, and they are now saying, contact Debenhams for refunds. Now, Debenhams have no telephone number, they have an email address, which i have emailed numerous times. They have Facebook messenger which I don't have. This is utterly ridiculous and downright robbery! Advice for anyone ordering from Debenhams or Hoxton Gal/DBZ - just don't bother. It's far more hassle than It's worth. Clearly they are making it as hard as possible for customers to get help, and quite frankly I am taking my business elsewhere where it will be valued and appreciated.

Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you leaving a 1 star review for this company send your complaint directly to: BBC Rip Off Britain! Trustpilot doesn't allow email addresses but you can get this from their BBC website page. Or write to: Rip Off Britain, BBC Media City, UK Salford M50 2LH. Or Message Rip Off Britain on WhatsApp: 0330 678 1321 The more people that expose this sham of a company the quicker they will either wake up or cease trading. Their ignorance to customers knows no bounds!

Shocking service!!!! AVOID!!!! Ordered a toddler couch and paid for express delivery. Still waiting for the item, if it arrives at all. Emailed them but not bothered to reply. Unfortunately I read the reviews after I ordered. Will 100% never order from them again. Hopefully this review helps others not to order for them. AVOID!!!!

Non Delivery of my item. Poor service. You cannot contact anyone to chase. DO NOT ORDER FROM THIS COMPANY! This should not be sold under the Wallis umbrella. Wallis, You are letting your loyal customers down. Disappointing items are still is sold on your website? Re consider. It’s absolutely rubbish.

I sent two dresses back. I had an email to say that the one dress was now out of stock with the supplier. Nothing else. No refund, no dress. 40 quid down. Do not buy from this company

Avoid Debenhams & DBZ store. Absolute shambles of a company! Ordered a mattress & bed frame 31st Dec paid for next day delivery (2nd Jan) only the mattress arrived on the 9th. Chased everyday asking when I should expect, mainly answered by a AI bot which was no help & occasionally a human would tell me to wait longer but idea where my package was! Only just received bed frame (22nd Jan) 3 weeks after due date. Only 2 out of 3 boxes delivered! I’ve requested a refund many times for delivery & bed frame & promised but received nothing! This is a scam website! No matter how good the deal they offer, it is not worth the stress & being messed around this much! 100% avoid at all costs! I just wish I read the reviews first

Basically a fraud and scam as Debenhams. Never buy from Debehams you will regret every part of it. No returns. No customer service. No refunds. Wrong products. Broken products. Worst experience ever. Read the Debenhams reviews. You have been warned.