DBZ-StoreReviews of dbz-store.com

Ordered hair straighteners they are shit to say the least they pull your hair out and don’t glide unfortunately I didn’t read the reviews b4 buying which I should have done probably would have saved money by buying from Temu instead

Ordered via Debenhams Why has Debenhams allowed such a company on there platform? First of all they automatically added seel on my purchase & now that I want to return my item within my 2 weeks timeframe they just don’t want to accept the return nor refund me. I am in my rights for a return & refund as I’m unhappy with a poor quality item. I wish I saw these reviews before ordering! Will be contacting my bank for a chargeback.

AVOID DBZ MARKETPLACE! I ordered initially from Debenhams and I was hit with an auto ticked box for an extra insurance which they refused to refund. Even though they are not allowed to auto tick especially when it cost the customer extra money. My fault I know but be vigilant if you are planning on using them. Then order through Wallis turned out to be DBZ Marketplace 3 items came it separate packages, different times Returned two item received a refund, then a few days after returned the third item. STILL NO REFUND! Ordered 3 pairs of shoes with Dorothy Perkins. Aka DBZ MARKET PLACE Returned them all. NO REFUND AT ALL. totalling over £100 they have stolen from me. This have been going on since early March. Zero customer Service you can’t speak to anyone and they just copy and paste and you go around in circles.

I ordered from Debenhams in January, returned the item and it took over 6 weeks and numerous messages and emails to finally get my refund. I since placed an order with Boohoo, not realising they used the same company. Again returned the items and still waiting for the refunds. Absolutely shocking customer service- avoid at all cost!

Rubbish customer service that relies totally on AI, expected to wait a month for an order that was quoted 3-5 days delivery before they will even investigate. Will never use again

Do not buy from this shop. Appalling customer service. I have been trying to iniciate a return for days and have emailed many times but I have not received a response from DBZ. Order number is DUX053187697 Please respond ASAP as I only have 24 days to return.

I had one of the worst customer service experiences with this company. After receiving my order, I needed to return it, but they never responded to any of my emails. There is no phone number to call, no proper support, and absolutely no real way to reach them. For weeks, I tried to contact them and explain that Debenhams told me the return needed to go through the manufacturer. I waited for a reply that never came. They didn’t give me any instructions, didn’t confirm anything, and completely ignored every message I sent. After finally managing to return the package through Debenhams, I was told my refund would be handled, but now it has been over 60 days, and I still have not received a single update or refund from the manufacturer. This level of unresponsiveness is unacceptable. A company that sells products should at least provide basic customer support and a clear process for returns. My experience has been extremely frustrating, and I would not recommend dealing with this company at all. Im in touch with them since 1st Jan, and now its 2nd April 26. And no response, no, refund.

Do not buy from this site I’ve had to get a third party involved to get my refund and they have only refunded me a fraction of the price coming out with some jargon they try to tell you for the reason why obviously a cowboy company