Excellent
Based on 322 reviews
DuraPro Health4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
DuraPro Health (dentalplanet.com) has 322 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
322 approved reviews, newest moderated first
Jedidiah Janisse D.
I had a great experience with this company, and plan to use them in the future for our equipment needs.
Reply from DuraPro HealthMay 6, 2021
We really appreciate your business and for taking a moment to leave a great review about your experience with Dental Planet. We sincerely look forward to working with you again soon.
THUNDERLIPS
the entire team at dental planet from purchase with dale, to installation with nick and finance with mike was an absolute pleasure to work with.... i highly recommended and trust them excellence
Reply from DuraPro HealthMay 6, 2021
Thank you very much for chosing Dental Planet. Our team is proud that everything went well, from Dale in sales, Nick with installation, and Mike with finance. We sincerely appreciate this detailed review and hope to work with you again soon.
VCU O.
Dale is very helpful. I appreciate that!
Reply from DuraPro HealthMay 6, 2021
Many thanks for your business and for taking a moment to provide this review. It is great to hear that Dale was very helpful.
Katie P.
Absolutely loved working with Dental Planet! I worked with Inventory Specialist Chris Koetter, he was outstanding. He answered all my questions, was always available to take my call and work around all requests. The whole process took less than a week, great responsive team! 5 Stars for sure
Reply from DuraPro HealthMay 6, 2021
Ms. Prodan, thank you very much for your excellent review. It is so nice to hear that Chris took good care of you. We really appreciate you chosing Dental Planet.
Andrew B.
Easy to order. Competitive prices. Items delivered as promised. Correct quality parts.
Reply from DuraPro HealthMay 6, 2021
It is excellent news that you were pleased with easy ordering, our product prices and delivery. We appreciate your business and you taking a moment to provide this great review.
Celeste M. T.
I received my order in perfect condition! I’m very satisfied and will continue to shop and order products through Dental Planet!
Reply from DuraPro HealthMay 6, 2021
Thank you very much for this great review, and for shopping with Dental Planet. It is so great to hear that you are very satisfied, and we look forward to working with you again soon.
Biocell Laboratories I.
This is the second order I've placed. A great organization to work with! Keep up the good work!
Reply from DuraPro HealthApr 12, 2021
We sincerely appreciate your repeat business and thank you for this excellent review.
tomer H.
Final Update 4/5/2021- items arrived as expected in good condition and well packaged 6 days after my initial post. Dale took care of the problem personally and gave it utmost importance and urgency in a most professional fashion to correct the mishap. Thank you Dale!!! Update-Dale contacted me within an hour of this post promising to make it right, promising that I will receive the chair upholstery by early next week. I hope to come back and edit this review accordingly! Horrible horrible horrible. Charged my credit card and have never sent the product. I needed upholstery for dental chairs I needed them desperately. Dale promised me that they will be shipped out within two weeks. I paid $2500.00 in mid January 2021, since then it has been one excuse after the other. Now it has been 10 weeks and nothing, not even an update I requested a refund so I can order from another company and have received no reply, now I have to waste time disputing the charge on the credit card. Very disappointed, this is highly unprofessional and outright theft!!! I hope Dale does the right thing to regain some integrity to his business!!!
Reply from DuraPro HealthApr 12, 2021
Dr. Haik, thank you for your feedback and working with us to make everything right with your order. We appreciate you and your business very much.
