Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Kevin
It was an easy process! Super fast and simple. The website is not hard to navigate.
Reply from Desert Financial Credit UnionJun 6, 2025
We're happy to hear that the process was easy and fast for you! We appreciate your feedback regarding our website's user-friendliness. Thanks for the positive feedback, Kevin!
Zeta G.
Overall solid and helpful staff when I opened my account.
Reply from Desert Financial Credit UnionJun 5, 2025
We're happy to hear that our team was helpful when you opened your account, Zeta! Thank you for your positive feedback and for choosing us!
Leah
Everyone was super great and helpful. Love this place.
Reply from Desert Financial Credit UnionJun 4, 2025
We're so glad you enjoyed your visit with us, and we appreciate your kind words and positive feedback. Thanks, Leah!
Michael
There was no wait time to open my checking and savings accounts. The process was quick and straightforward. My Relationship Specialist was Destinee Cornejo, she is a credit to the institution. She offered friendly, knowledgeable, and coherent assistance in setting up my accounts and I was out of there is no time.
Reply from Desert Financial Credit UnionJun 4, 2025
We're happy that opening your checking and savings accounts was quick and straightforward. Thanks for sharing your positive feedback regarding the assistance you received while setting up your accounts, Michael!
Martin R.
Quick and very easy
Reply from Desert Financial Credit UnionJun 4, 2025
We're happy to hear that, Martin! Thanks for the 5-star review!
Francisco
The company can improve by having working ATM’s at all locations always without fail. Better customer service; it’s a credit union not a bank. A better and faster overall app with a dark mode included.
Reply from Desert Financial Credit UnionJun 4, 2025
Thank you for your feedback, Francisco. We’re sorry to hear about the issues you experienced with our ATMs and service. Your input is valuable, and we’ll use it to help improve the experience for all our members.
SHATAWN H.
Quick & easy setup and great customer service!
Reply from Desert Financial Credit UnionJun 4, 2025
We're happy to hear that the setup was quick and easy. Thanks for the 5-stars, Shatawn!
Claudia
What I like about this company is being kind wanting to help me, and the service.
Reply from Desert Financial Credit UnionJun 4, 2025
We appreciate you taking the time to share your positive experience, Claudia! We're delighted that you were satisfied with our service. Thanks for choosing Desert Financial!
