Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Jeni
Our customer service girl was friendly, and she was able to handle my husband's corny one-liners. Therefore it made our transaction process a little less of a chore, and added some extra fun.
Reply from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that our team member made your experience fun and easy! We appreciate you taking the time to share your positive feedback.
Shari
All the help they have provided and the calls to check on if I need any more help.
Reply from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that our support and follow-up have been helpful. We appreciate you taking the time to share your positive experience with us!
Ira W.
Incredibly conscientious, caring and intelligent people
Reply from Desert Financial Credit UnionJun 3, 2025
We appreciate you taking the time to share your kind words. We are happy to hear that you had such a positive experience with our team.
Chris
Really quick, easy and professional experience to open my account.
Reply from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that opening your account was quick and easy! Thank you for your positive feedback, Chris.
Donna J.
The personal was very easy to work with a very easy transaction all the way through.
Reply from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that your transaction was easy and that our team was easy to work with. Thank you for your positive feedback, Donna!
Lisa
The process was so easy and great. Loved it. Was price shopping around no one came near to what desert financial offered
Reply from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that the process was easy and great for you! Thanks for the positive feedback, Lisa.
Maurice
Seamless and professional from the beginning to the end. I dealt solely with one person and the process was very simple and easy going. JR was a blessing to work with. He explained everything in simple understandable terms, he was patient, answered all my questions and made this process so much easier for me. Can't say enough about the quality of customer service I've received. The best, hands down!
Reply from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that the process was seamless and easy. Thank you for taking the time to leave a 5-star review, Maurice.
Bherm
Easiest applying process i have seen online. The App for my phone is excellent and have not had any issue yet. I like that they reach out to you by phone and make sure all we understand all that they offer and that they are avaible for anything we may need. Excellent customer service.
Reply from Desert Financial Credit UnionJun 3, 2025
We're happy to hear that the application process was easy and the app is working well for you. It's great to know that you appreciate our service. Thank you for your positive feedback!
