Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Josie C.
Fast and easy to open account very content with my account
Reply from Desert Financial Credit UnionMay 28, 2025
We're happy to hear that opening an account was fast and easy! We appreciate your positive feedback, Josie.
Artur
I had a great experience setting up accounts and a HELOC. They were very helpful and easy to work with. They are efficient and high-tech.
Reply from Desert Financial Credit UnionMay 28, 2025
We're glad you found the account setup and HELOC process helpful and efficient. Thank you for your positive feedback!
Thomas
Good people on board to work with. Always makes things easier.
Reply from Desert Financial Credit UnionMay 28, 2025
We're glad to hear that our team makes things easier for you, Thomas! Thanks for the 5-star review.
Nicole
Easy to use website, easy set up. Strong follow up.
Reply from Desert Financial Credit UnionMay 28, 2025
We're happy to hear that the website was easy to use and the setup was simple. Thanks for the review, Nicole!
Justin
Holding checks for 6 business days is outdated and had I known you’d do that, I would’ve never opened an account with Desert Financial
Reply from Desert Financial Credit UnionMay 29, 2025
Thank you for your feedback, and we’re sorry to hear about your frustration. We understand that unexpected check holds can be inconvenient. Our current policy includes holding certain deposits for up to 6 business days as a precaution against potential fraud. This is a measure taken to protect both our members and the credit union. We recognize that expectations around banking practices are evolving, and your concerns are valid. Your feedback helps us as we continue working to balance security with a smooth banking experience. If you’d like to talk more about your specific situation, please give us a call at (602) 433-7000.
Scott G.
Jose Gonzalez knew his products and was very professional and helpful.
Reply from Desert Financial Credit UnionMay 28, 2025
We appreciate your positive feedback. We're glad you found our team member to be professional, knowledgeable, and helpful. Thanks!
Norma
Taylor was very attentive to my needs. I’m all by myself and I need help on a lot of things, I need to complete trust. Especially since the Chase bank is blaming me of removing $19,500 from my checking account. Which I certainly did not do, I’m in the process of removing my money over to Desert Financial as fast as I can.
Reply from Desert Financial Credit UnionMay 28, 2025
Thanks for choosing Desert Financial, Norma! We appreciate you taking the time to share your experience with us.
Maria
Leslie is amazing!
Reply from Desert Financial Credit UnionMay 28, 2025
We agree! Thanks for leaving a 5-star review, Maria!
