Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Pearl
Financial advisor was personable and very knowledgeable. She made it easy for me to discuss my financial needs and helpful in consolidating my debt.
Reply from Desert Financial Credit UnionMay 8, 2025
We're so glad you had a positive experience with our team, Pearl!
Chuck D.
We've been banking with USAA for a number of years. Getting access to larger sums of cash (> $1K+) has always been a challenge since USAA doesn't have local branches. My niece was buying her first car and needed a few thousand $$ in cash. She called around and DFCU stated they could help. We walked into the local branch here in Mesa close to our home, and they were very friendly and helped her right away. As I was sitting there, I decided to open an account for the convenience of having a local bank. Took care of it within just a few mins through the app on my phone. Nice to have a local CU I can rely on.
Reply from Desert Financial Credit UnionMay 8, 2025
We appreciate you taking the time to share your experience, Chuck! Welcome to Desert Financial!
Brooke B.
All of my questions and concerns were answered and addressed. Customer service all around has made my transition to great. I highly recommend their services.
Reply from Desert Financial Credit UnionMay 8, 2025
Thank you for your generous feedback and kind remarks! We are delighted that our team was able to respond to your questions and concerns effectively.
Craig U.
Banker was very friendly and informative. He made the transaction move smoothly.
Reply from Desert Financial Credit UnionMay 8, 2025
Thank you for the 5-star review, Craig! We're happy that our team provided you with friendly, efficient service.
Dorothy M.
Before I opened my account, talked with the tellers very friendly n seemed very nice..but what I liked best is I can use the ATM n do banking, such as deposit money or take out money from my credit union in Wa state without charging me a fee...very convenient n then a very friendly staff that is more than happy to help..
Reply from Desert Financial Credit UnionMay 8, 2025
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our team friendly and helpful and value our ATM services' convenience. Thanks for the 5-star review, Dorothy!
Lisa
I applied and was approved in a day.. I recently visited a branch and customer service was very friendly
Reply from Desert Financial Credit UnionMay 8, 2025
Welcome to Desert Financial, Lisa!
Magdalena S.
When I enter the bank, a banker approached me and asked if I needed any help /info. He invited me to his desk and was very friendly and professional. I told him what I was looking to do with my money and he offered me multiple options. Through out the entire time he was very polite. I ended up opening checking and savings accounts and looking to use other offerings in near future. Overall I had a very pleasant experience.
Reply from Desert Financial Credit UnionMay 8, 2025
We are thrilled to hear about your positive experience! It is great to hear that you were welcomed warmly and received outstanding service from our team. Thank you for the 5-star review!
Kat
My full name could not appear on my debit card due to character limitation however never had that happen in all of my credit card and banking experience.
Reply from Desert Financial Credit UnionMay 8, 2025
Thank you for sharing your frustration with our debit card's character limit. We strive to provide a seamless experience for all our members, and we apologize that this limitation caused you inconvenience. We appreciate your feedback and will consider it as we continue to enhance our services.
