Great
Based on 245 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day!We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems.-------------------------------------------📱 Contact UsLive Chat: Mon–Fri (PST)Link: https://www.dreampairs.com/pages/contact-us00:00 AM–8:00 AM & 9:00 AM–12:00 PMEmail: [email protected] 24/7 (Sun–Sat)Phone: +1 609-831-4566Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Dreampairs (dreampairs.com) has 245 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
245 approved reviews, newest moderated first
Mariah
Absolutely love this brand! They have all the styles of a lux brand, but are much more affordable. I also had an issue with a pair that I recieved and the customer service was amazing. If you haven't already tried them out, definitely do!
Reply from DreampairsJun 30, 2026
Hi Mariah, Your comments have been shared with our entire team at Dream Pairs. When we hear from happy customer like you, we spread the positivity around! Thank you for your generous time.
Raven
Had a problem with a product and was bummed out about it but they turned it around by helping me out big time.
Reply from DreampairsJun 29, 2026
Hello Raven, Thank you for the generous words. Our customer support team is delighted to assist you with your needs. It’s great to see you had a positive experience with our team.
annmarie
I am beyond impressed with my experience with Dream Pairs! High-Quality Shoes: The shoes themselves are absolutely gorgeous and feel incredibly well-made. They look stylish and feel great right out of the box. Lightning-Fast Delivery: I was shocked by how quickly my package arrived—it took less than 4 days to get to my doorstep! Exceptional Customer Service: I had a slight issue with my initial purchase, but their support team handled it flawlessly. They responded to my email in under 24 hours and resolved the problem completely and hassle-free. It is so refreshing to find a brand that delivers both amazing products and a reliable, stress-free shopping experience. I will definitely be ordering again!
Reply from DreampairsJun 26, 2026
Hi annmarie, Taking the time to leave such a great review about our service, this has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you.
Char A.
Amazing customer service! Had a slight issue with the product but they fixed it right away and were so easy to work with!
Reply from DreampairsJun 25, 2026
Hi Char Ainsworth, After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
Doesitmatter
Dream pair has gone down hill so bad. I ordered from them many years and everything was great. I just made a recent order and they are using Amazon now to deliver their products? Wow 😮 another concern was that one pair of my shoes did not come in a shoe box but they were in plastic as if I ordered shoes from Temu or SHEIN. This was more than likely my last purchase. I’m not sure if they are doing bad or just being cheap. Regardless, their shoes are not cheap and shouldn’t be treated as such. Update: Dream Pairs has reached out to me and effectively addressed the concern that I previously expressed. Consequently, I will be revising my review score accordingly.
Reply from DreampairsJun 23, 2026
Hello HerShe, Thank you for taking the time to bring this to our attention. We are truly sorry to hear about your recent shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely. As we are unable to retrieve your order details from the information provided in your review, we have raised an “Information Request” on Trustpilot. Please kindly reply to this request so we can look into the matter further and provide a suitable solution. You may also contact us directly by email at: [email protected] We truly appreciate your feedback and the trust you have placed in us over the years. We look forward to hearing from you and helping resolve this for you. Best regards, Dream Pairs Customer Care Team
Ricci L.
The shoes were super cute and arrived quickly. However, they were broken. Contacted customer service for an exchange. They responded quickly and were supportive. Offered the exchange, but size was no longer available so they issued a full refund.
Reply from DreampairsJun 22, 2026
Hi Ricci Lapio, We’re sincerely happy to hear that you had a positive shopping experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service. Reviews like these drive us to keep raising the bar.
R. S.
I needed my order cancelled because I mistakenly ordered the wrong item and needed to re-place my order. I was helped within minutes, and not only did I get my refund right away, I was provided with links to the items I needed for the next order. Very happy, thank you!
Reply from DreampairsJun 15, 2026
Hi R. S., Thank you for your kind words. We're greatful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your shopping experience. We look forward to your next shopping encounter with us.
D J.
I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and willing to help. Customer service like that is hard to find these days. They went above and beyond to make things right, and I truly appreciate their generosity and professionalism. It's clear they care about their customers long after the sale is made.
Reply from DreampairsJun 15, 2026
Hi D Joyyy, After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re delighted to hear that we contributed to your enjoyment of online shopping. Thank you for choosing us.
