Excellent
Based on 62 reviews
Edwards Mediation Academy4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Edwards Mediation Academy, we make world-class mediation training accessible to professionals everywhere.Founded in 2014 by Bruce Edwards and Susan Franson Edwards, we offer online mediation courses designed to fit into busy lives. Bruce brings over 35 years of experience and more than 8,000 mediations to the table.Our programs also feature expert insights and commentary from some of the most respected full-time mediators and mediation attorneys in the United States—bringing real-world perspectives that deepen learning and bridge theory with practice.Our courses, including Mediation Skills, Advanced Mediation, and The Mediation Lawyer, each feature a filmed commercial mediation that highlights real decisions and their impact. Whether you’re just starting out or looking to strengthen your mediation practice, our training is practical, flexible, and built for professional growth.We’re proud to be trusted by learners across the U.S. and internationally—from attorneys and business leaders to HR professionals and conflict resolution specialists. Our goal is simple: to help you become a confident, effective mediator through training that’s as engaging as it is insightful.
Edwards Mediation Academy (edwardsmediationacademy.com) has 62 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
62 approved reviews, newest moderated first
Claire B.
Nothing has gone wrong.
Reply from Edwards Mediation AcademyFeb 17, 2026
Thank you for your review. We noticed the 1-star rating, but also saw that nothing went wrong during your experience. If there’s anything we may have missed or anything you’d like to share, we would truly appreciate your feedback so we can continue improving.
Student
How facilitation sessions are conducted impressed me for real
Reply from Edwards Mediation AcademyFeb 11, 2026
Thank you for your kind words. We’re so glad to hear that the facilitation sessions made a strong impression on you and will let Bernadette know. We truly appreciate your feedback!
HABIMANA TABARO A.
Patience in the process of mediation. Community Based Organization for Peace Education (CBOPE/IHUMURE)
Reply from Edwards Mediation AcademyFeb 11, 2026
Thank you for sharing this reflection. We love your perspective that mediation is not magic, but a pathway and bridge toward peaceful conflict resolution. Patience truly is a key part of the process, and we’re glad that insight resonated with you.
Virgile M.
I was amazed by Flexible learning arrangement (Face to Face facilitations during Weekends and online session Fridays) which made it easy for me as a someone who has a full time job. This help me to understand well the course, and Facilitators who really understand the local context (Bernadette & Dr. Viva). Much appreciated ! Reflective journals gave me the opportunity to review the knowledge acquired during the training and think how will be applied in my area of expertise Opportunity to discuss with Suzan and Edward online to ask pertinent question and get answers, as well as have recording to review later after the session. Area of improvement : Grateful if in the future the facilitation Sessions could be recorded as well for review. The access to the course is limited after completion, if it can be extended further, and course can be downloaded. If possible mock up practices in real life can be arranged to be well embedded in the mediation industry and gain the real life experience. Mobilize volunteer who are practicing to give presentations during the training I can't wait to practice what I learn from EMA.
Reply from Edwards Mediation AcademyFeb 11, 2026
Thank you, Virgile, for your thoughtful feedback. We’re so glad the flexible format, facilitators, and reflective journals supported your learning experience. We truly appreciate your suggestions regarding recorded sessions, extended access, and additional practical opportunities — feedback like yours helps us continue improving. We’re excited for you to put your skills into practice and wish you every success ahead!
GATOYA E.
Great and fast service at all.
Reply from Edwards Mediation AcademyFeb 11, 2026
Thank you for your kind feedback! We’re glad to hear you experienced great and efficient service. We truly appreciate your support.
HODARI J.
The experience was great since, after taking all modules in Eduard Mediation Academy with my background area of legal practice in the Ministry of Defence, the course actually transformed the theory into practical mediation skills that made my real act of legal judgment sharper. The academy does a great job with the organized content and clear structures, but it could be improved by far more detailed and realistic case studies, as the major lessons rant instead of the short ones.
Reply from Edwards Mediation AcademyFeb 11, 2026
Thank you for your thoughtful review. We’re especially pleased to hear that the course helped transform theory into practical mediation skills and strengthened your legal judgment — that’s exactly our goal. We also appreciate your suggestion regarding more detailed and realistic case studies. Feedback like yours helps us continue improving the learning experience. Thank you again for being part of the Eduard Mediation Academy community.
Student
The way the course is organized in different presentations gives the reader the need to continue reading. The examples and quotes from the experienced mediators gives the real picture of how the mediation process lookalike. I would appreciate more if you could allow those who want to visit your center and witness by themselves how you proceed.
Reply from Edwards Mediation AcademyFeb 11, 2026
Thank you for your thoughtful feedback. We’re so glad the course structure and insights from experienced mediators helped bring the mediation process to life. As an online program, we don’t have a physical center for in-person visits, but we truly appreciate your interest and your suggestion. Thank you again for sharing your experience!
Student
The course was well prepared, and the facilitators were so great with their interactive way of teaching.
Reply from Edwards Mediation AcademyFeb 4, 2026
Thank you so much for your kind feedback! We’re glad you found the course well prepared and enjoyed the facilitators’ interactive teaching style. We truly appreciate you taking the time to share your experience.
