Michael
Poor service.
Ordered an add-on SNP kit to a Y-DNA and so far have waited 109 days to no avail. Company reported that a test had failed quality control, creating a delay, but they could have completed the test twice by now. They won't even tell me when it is likely to be completed, so not at all impressed. Very poor customer service. Very sluggish response.b Still waiting... Edit - Now another week on, they claim it is another 2-4 weeks and they refuse to refund, so I am considering doing a charge-back on my credit card. What an appalling company.