Fire Pits USAReviews of firepitsusa.com

Lies. Nothing but lies. I placed an order on May 23, 2024 for two Prism Hardscapes Ibiza 31" Fire & Water Bowls. June 21, 2024: Email from Matt from Customer Service: "This order is estimated to ship by the first week of July." July 29, 2024: Email from Matt: "We do apologize for the delay on your order. I just contacted Prism Hardscapes and they advised your order has approximately one week left in production." Aug 12, 2024: Email from Matt: "We do apologize for the delay on your order but I have good news for you. This order was completed and it's in the shipping process. Our team will contact you today with the tracking number and mor details." To date, I have heard nothing from Matt's team. All lies. Don't fall into this trap like I did.

I can't get a response on my 8 week old order. I'm not sure that this is a legitimate company.

You have not shipped my orders.

I ordered this on February 1 and still have not received my product. The confirmation of shipping gives a tracking number that does not work with UPS. I’ve emailed fire pits and they have not responded. I think I have been scammed.

They hunt you down!!! I visited their site on a Sunday… didn’t provide any info. They used my IP to backtrace my email and mobile. Then called me to push me to buy… TWICE! CRAZY!! 2 text messages, 2 calls, 3 emails. They are harassers!

This company is incredibly disappointing. They falsely claimed to have the parts I needed in stock and proceeded to place an order. However, despite their assurances they did not have them, I never received any emails from them stating they did not but only one with a 50 dollar gift card to order more from them. When I requested proof, they sent screenshots of emails that appeared to be copied and pasted. Dealing with them has been nothing but frustrating, and I have no intention of ever ordering from them again. Save yourself the hassle, time, and money by avoiding this unreliable company."

Received fireplace stove 5 days after placing order in excellent condition. They had the best price I could find. Very happy with purchase.

I've been trying to get a refund for an item that was delayed, and not as described in the picture. hence, I had to obtain from a local seller, at a lower price. Now, the company is claiming it was a "special order" item,and not returnable, although it is not described as such in the online catalog. Poor communication, seems to be Bots when an inquiry is emailed. A person from another country calls, with no knowledge of the issue. He wants to sell you a fire pit. Don't waste your money or time with this company. As far as the "please contact us directly" response, I've tried calling several times and I get, All of our agents are busy, wait time is 5 minutes. After about 10 minutes, the line just hangs up, no one ever answers.