Fire Pits USA Reviews | Read Customer Reviews of firepitsusa.com

Fire Pits USA Reviews | Read Customer Reviews of firepitsusa.com

Fire Pits USA reviews

108 approved reviews, newest moderated first

Amanda D.
Dec 18, 2023
Great prices on Solo Stove
Great price and fast shipping! They carry Solo Stove products. The heat deflector is a must-have addition to the Solo Stove!
Reply from Fire Pits USADec 18, 2023
Thank you for the positive review! We're glad you found our price great and appreciated the fast shipping. We will reach out regarding the additional deflector and assist you. We appreciate your feedback, and if you have any queries, please feel free to reach out to us. Thanks for choosing Fireplaces USA!
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Shirley
Nov 30, 2023
Great customer support
I called the company multiple times during the process of my purchase and their customer service was great. I had a number of questions before I bought the Dimplex Evolve and customer support was patient and thoroughly answered my questions. The next couple of times I called was in regards to the delivery of my item. Both times I chose to get a call back and they responded a lot faster than the estimated time given! On the second call the representative gave me the wrong name of the delivery company and she called me back within a few minutes to let me know of her mistake and get the correct information to me. My fireplace arrived and has been installed and I love it! (The only reason I didn't give five stars was for the use of the delivery company. That was a less than stellar experience and Firepits USA should look into finding a different service provider as it really lowers their overall great customer experience.)
Reply from Fire Pits USADec 6, 2023
Thank you for your positive feedback! We're glad our customer service team assisted you well, and it's great to know your Dimplex Evolve fireplace is installed and you're enjoying it! Your input on the delivery service is appreciated, and we're working on improving to ensure an excellent overall experience. Thank you for choosing us!
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Khoe T.
Nov 27, 2023
I purchased this product on 11/17
I purchased this product on 11/17. and 3 days later I call support said product is shipped waiting for tracking# then other 3 days still waiting Tracking#. Today 11-27. I got an email the product is out of stock have to wait until Mid of Jan,2024
Reply from Fire Pits USADec 6, 2023
Apologies for the inconvenience. We understand the frustration caused by the delay and the out-of-stock notification. We're actively working on resolving this issue to ensure better communication about product availability in the future. Your patience is highly appreciated.
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Joe
Nov 11, 2023
received a damages grill
received a damages grill. decided to assemble it and use it once and was told i could not return it. wont ever order anything from fire pits usa
Reply from Fire Pits USANov 13, 2023
We're truly sorry to hear about the damaged grill you received and the challenges you faced with the return process. Our aim is to provide a seamless experience, and we deeply regret that this wasn't your experience. We'd like to make this right for you. Please contact us, so we can resolve this issue and ensure your satisfaction.
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Kendra V.
Nov 11, 2023
Incorrect products received, ongoingcustomer service confusion
We ordered 2 fireplaces and the sales rep ordered the wrong products. We haven't been able to resolve this issue with the company, despite over 100 emails and phone calls to attempt to return these incorrect items. It's been the most frustrating customer service experience we've ever managed.
Reply from Fire Pits USANov 13, 2023
We appreciate your feedback, but we believe there might be some confusion. It seems you may not have purchased from our store, as we don't have any records of your order. However, we regret the frustration and challenges you've encountered with a different company. Our team is dedicated to ensuring a positive experience for our customers. If there's anything we can assist you with or if you have any concerns, please feel free to reach out.
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GERALD G.
Nov 1, 2023
Beautiful Addition
The fireplace arrived on time. It was easy to install. Best of all, it is beautiful! A welcome addition to my home.
Reply from Fire Pits USANov 1, 2023
Dear customer, Thank you for the positive review! We're delighted that the fireplace arrived on time, was easy to install, and has added a beautiful touch to your home. Your satisfaction and positive feedback are the greatest compliments we could receive. If you have any questions or need further assistance, please don't hesitate to reach out.
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Pam R.
Oct 30, 2023
Love the fireplace
Love the fireplace Fast shipping and good price Just got cold so I was using it today
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Tom A.
Oct 19, 2023
fire guard glass
The fire guard glass was madewell and the customer service. Everything was excellent.
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