Jo Ann N.
I was very disappointed with my recent…
I was very disappointed with my recent purchase. The logs were not in good condition…. Much to my disappointment they were cracked and broken. Several pieces were broken into pieces and cannot be used in my unit. The quality is not of value for the amount of money I paid—- $297.00 It is my hope that the issue will be resolved with your customer service department. I thank you in advance for your help.
Reply from Fire Pits USAMay 19, 2022
Sorry for the inconvenience. It is still under warranty. We are happy to replace the broken pieces. One of our customer care representative will reach out you


