FirmooReviews of firmoo.com

No contact for two months ,then refund issued

My order was lost in transit. They want me to accept a $24 coupon. They will not upgrade me to progressive when they send out the new pair without me paying an additional $37.95 or send me a refund on the first pair is free which I paid shipping on and now I'm supposed to place another order in order to get my glasses. All I wanted was an upgrade on the new ones that they are supposed to send out but they still haven't and will not

I have ordered from Firmoo twice and have never been disappointed. A friend recommended Firmoo to me after paying nearly £300 for my glasses elsewhere, due to having a high prescription. Honestly firmoo have saved me so much money and the glasses are unreal. I get so many compliments on my new frames. Will never go anywhere else!.

A-1 service and quality plus the lowest prices--Firmoo can't be beat anywhere!!!

Amazing I’ve never had an issue with firmo. The only time I had an issue with an item they rectified it immediately would recommend to anyone !!

Oh my goodness I can’t rave about this company enough. I’ve used them for a few years and always had a good experience, so I decided to buy both me and my boyfriend’s glasses here. I bought 2 pairs for me and 2 pairs for him. I always buy two because I want a backup in case my main ones get broken or sat on or my cats chew them. My glasses were perfect but my boyfriend’s glasses sat very weirdly on his face. I contacted customer service and they were SO HELPFUL, they gave me a voucher to get a different pair for him. So I’ve ordered new ones and I’m very happy. The lenses team even called me when there was a discrepancy in the prescription from the last time to make sure it was correct. This team cares about making sure customers are happy with everything. I can’t recommend FIRMOO enough, I will tell all my friends to get their glasses from here from now on! Love to all the FIRMOO staff 💛🩵💜

Glasses never arrived i reported an issue 5 times where I could clearly see they'd been lost somewhere along the way as tracking didn't update for nearly 2 weeks. I was lied to on multiple occasions about the tracking advised. They made up imaginary bank holidays that delayed the package and when called out went oh sorry and cancelled the chat. After a month a I have finally had confirmation of a refund and been told this can take up to 30 days. So thats two months, hours wasted chasing this up with firmoo and royal mail for a refund. I asked if they could make this up to me and offer a small a voucher however they have refused to do so. There are cheaper and better quality brands out there, i only used firmoo as my prescription was already on file however i will not be using them again

The first pair of progressive glassess were not perfect for me , either the frame too big or the measurement not perfect . I asked support and they gave me a voucher for a new pair of glasses for the same amount for free. I ordered a new one , I took the measurement more carefully and they came perfect! I would live to have more modern and original frames though , even if we may pay a bit more . thanks VIVI