Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
Greg G.
I've had 2 sales rep you guys have turn me on too and I don't know why they're even sales reps
Reply from Franklin Machine ProductsJan 3, 2020
Hi Greg - I see that you've been in contact with our service team at AllPoints. One of them will reach out to you again soon to make sure you get the parts and accessories you need.
Gene C.
Always helpful when I need something always go the extra mile to find what I need.
Reply from Franklin Machine ProductsJan 3, 2020
Thanks, Gene! Our FMP staff goes the extra mile to find the parts you need and get them to you quickly.
Gary S.
NEVER HAVE PROBLEMS WITH FMP GARY
Reply from Franklin Machine ProductsJan 3, 2020
Thanks, Gary! We are happy to have provided the parts and service needed for you to run your business!
Ckomassa T.
Didn't realize that you were the company I ordered from, thought it was a different co. different product. I ordered through KNG not Franklin!
Reply from Franklin Machine ProductsJan 2, 2020
Hi Carol. Your order is due to ship out on Monday and should arrive within 3 business days. Embroidery usually takes 6-8 business days not including shipping time. I see that you have been in contact with Leal, who applied a discount to your order and worked to ensure that your logo would be properly applied. I hope that you would consider revising your review when you receive your order in a few days! Thank you. Thanks for the update, Carol! KNG and Franklin are "sister" companies under the Diversified Foodservice Supply Inc. brand. They both work hard to make sure their customers get what they need on time! Your order is in process and we hope you're very satisfied with it! Happy New Year!
Tom S.
Franklin is a great company. They always perform above and beyond !!! Jessica is amazing !!!
Reply from Franklin Machine ProductsJan 2, 2020
Thanks, Tom! Jessica and the rest of us here at FMP are happy to be of service!
Jeff H.
FMP ROCKS!!!
Reply from Franklin Machine ProductsDec 30, 2019
Thanks, Jeff! FMP does rock! Appreciate the review, and look forward to getting the right parts on time in the future!
richie
great service always helpful..
Reply from Franklin Machine ProductsDec 30, 2019
Thank you Richie! Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
Pete M.
I can't remember my transaction but I sure don't remember being upset so here's 5 stars
Reply from Franklin Machine ProductsDec 30, 2019
Thanks, Pete . You may be more familiar with one of our other brands, AllPoints. But we still appreciate the review!
