Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
Doug T.
-- FMP ships quickly and doesn't charge for back orders.
Reply from Franklin Machine ProductsDec 1, 2019
Hi Doug, thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
WENDYS #.
Always great to work with !
Reply from Franklin Machine ProductsDec 1, 2019
Thank you for the positive feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
WHITE'S SERVICE COMPANY, I.
Great Supplier! Has our parts in stock and we usually get them the next day.
Reply from Franklin Machine ProductsDec 1, 2019
Thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need and get it to you quickly. Thank you for choosing FMP!
Doug
the pumps I buy keep not working and I have to take them apart and clean and reassemble them. I had to buy 2 more as the last ones just stopped working
Reply from Franklin Machine ProductsDec 1, 2019
Hi Doug, we’re sorry for your experience with FMP. Our team would appreciate the opportunity to speak with you and resolve your issue. If there is anything else we can do, please reach out and let us know.
MIKE D.
Better than Whaley
Reply from Franklin Machine ProductsDec 1, 2019
Hi Mike, thank you for the positive feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
PAT MCCOY P.O. 9.
I use your Mill Hardware people to order parts. Jim and the gang always do a great job finding the correct part for me.
Reply from Franklin Machine ProductsDec 1, 2019
Hi Pat - thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP and our affiliate companies.
JACK IN THE BOX GANESH M.
friendly, hardworking and helpful employees
Reply from Franklin Machine ProductsDec 1, 2019
Thank you, Ganesh! Our team members are always happy to help you keep your kitchen running smoothly.
Dardas Sheet Metal C.
Because of Doug Johnson, I have great respect for Franklin Machine Products, his knowledge has enabled my repairs to be done quickly and efficiently, because I get the right parts. I have called on Doug over the last 20 years and he has always come through for me and my company. As far as I am concerned there is no Franklin Machine Products without Doug Johnson.
Reply from Franklin Machine ProductsDec 1, 2019
Thank you. Doug and our entire Customer Service team are proud to serve customers like you everyday.
