Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
SIERRA NEVADA L.
finding the correct parts is always a challenge. So I use partstown app to find the correct component. But you guys have better pricing
Reply from Franklin Machine ProductsDec 1, 2019
Thank you for your feedback. You'll be happy to know that we're working on improvements to our website right now, including a powerful new parts search engine. We look forward to the opportunity to better serve you in the future.
AK LEHIGH CHICKEN L.
You guys Selling the port to expensive I’m getting the part just because of Mr. Tom is gentlemen.
Reply from Franklin Machine ProductsDec 1, 2019
We're sorry to hear you're disappointed in our pricing - we make every effort to save our customers money. A Customer Service team member will review your account and follow up with you.
DIERBERGS MARKETS I.
always good to work with and ships quickly
Reply from Franklin Machine ProductsNov 26, 2019
Thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
Johnny A P.
I price check all replace parts at 5 different sources and FMP almost always has the lowest price.
Reply from Franklin Machine ProductsNov 26, 2019
Hi Johnny - thanks for the review! We always strive to have the parts our customers need at the best prices. Thanks for being an FMP customer.
NORTHERN QUEST C.
Good company been doing business with them for years
Reply from Franklin Machine ProductsNov 26, 2019
Thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
JON M.
My sales rep. is mary hyde. , i cannot say enough as to her knowledge and helpfulness.
Reply from Franklin Machine ProductsNov 26, 2019
Hi Jon - thank you for the wonderful feedback! Mary and our whole team at FMP appreciate your comment and your business!
Ronald M.
Been very helpful
Reply from Franklin Machine ProductsNov 26, 2019
Hi Ronald, thank you for the positive feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
EAST COAST REFRIGERATION & AIR I.
Always a pleasure when we contact FMP. Everyone we ever deal with whether it be via phone or e-mail is professional, knowledgeable and polite. We always receive quick responses, parts ship fast and we have no complaints. Keep up the good work!
Reply from Franklin Machine ProductsNov 26, 2019
Wow, thank you so much for the great comments! All of us at FMP are so proud to provide you with the service, prices and quick shipping that keeps our customers' businesses at the top of their game. Thanks again!
