Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
Nelson F.
My order was shipped out fast and the service was great!!
Reply from Franklin Machine ProductsNov 21, 2019
Hi Nelson, thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Thank you for choosing FMP!
MIKE TAIT #.
Most associates are great and do a good job on getting the right parts out quick, there are times that the ball got dropped but far and few between. Special props to Pat and Doug always got it going on .
Reply from Franklin Machine ProductsNov 21, 2019
Hi Mike, thank you for the feedback. Our goal is take parts – and accessories – off your plate. Feel free to reach out to our team any time; we’re always happy to help.
PRIMARY AIM, W.
Your catalog is so incomplete I have to go back through old Mill Hardware and RPM cow logs to find the stuff that I usually use
Reply from Franklin Machine ProductsNov 21, 2019
We’re sorry for your experience with FMP. A member of our team will be reaching out out and we hope to hear back from you soon. As always, you can call us at 800-257-7737, email us at [email protected], or Live Chat us on our website.
Tim@CMC
They were better when they were RPM
Reply from Franklin Machine ProductsNov 21, 2019
Hi Tim, we’re sorry for your experience with FMP. We strive to always provide best-in-class customer service. Our team will be in touch to discuss your feedback with you. If there is anything else we can do, please reach out and let us know.
IHOP #.
Customer service was very helpful in helping me with my needs.
Reply from Franklin Machine ProductsNov 21, 2019
Thank you for the positive feedback. Our goal is help keep your kitchen up and running. Thank you for choosing FMP!
Skips
Good product quality, great customer service - knowledgeable and friendly and quick turnaround.
Reply from Franklin Machine ProductsNov 21, 2019
Thank you for the positive feedback. With over 25,000 parts and accessories in stock, we strive to get our customers need what they need quickly. Thank you for choosing FMP!
MIGUEL M.
Always the best service. Responsive and reliable
Reply from Franklin Machine ProductsNov 21, 2019
Thanks, Miguel! Our Customer Service team always strives to provide the best service to customers like you.
APPLEBEES #416 (9638) T.
I have an account representative. Janice is awesome. It's always a pleasure talking to her.
Reply from Franklin Machine ProductsNov 21, 2019
Thank you, Tom! We'll pass along your compliment to Janice. Thank you for choosing FMP!
