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Gen Mobile Reviews | Read Customer Reviews of genmobile.com

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Gen Mobile

Gen MobileReviews of genmobile.com

Computers & Phones
PO Box 1187, Gardena, California

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3.1

Average

Based on 391 reviews

Gen Mobile3.1

Reviews391 About Contact

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Rating breakdown

5 star42%
4 star8%
3 star8%
2 star8%
1 star35%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Gen Mobile

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.

Gen Mobile (genmobile.com) has 391 customer reviews on Folks Told, with an average rating of 3.1 out of 5.

Also known as: genmobile.com
Website: genmobile.com
Category: Computers & Phones
Location: Gardena, California
Listed on Folks Told: 2026

Contact & location

genmobile.com
PO Box 1187Gardena, CA 90249

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 91% of reviews.
Most recent review: October 2026.

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Gen Mobile reviews

391 approved reviews, newest moderated first

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HARRY
Apr 22, 2026
Good service
Good phone good service.veey happy w co.
Reply from Gen MobileApr 22, 2026
Hi Harry, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Report
Debra
Apr 22, 2026
Very happy and satisfied!
It was very quick and easy for me to get a phone through your plan. I have not had any issues with the phone or the service. Thank you so much for helping people like me to be able to have phone service with zero monthly payments. Again, Thank you!
Reply from Gen MobileApr 22, 2026
Hi Debra, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
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Valued C.
Apr 22, 2026
Great service
First, I have a free phone. No bill every month. I received clear service on my phone. Never any drip calls. I enjoy my service.
Reply from Gen MobileApr 22, 2026
Hi, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Report
Janea M.
Apr 21, 2026
Kids who hate to pay their phone bill
I gave this phone to my daughter who doesn't like to pay her phone bill. So it's definitely worth the headache.
Reply from Gen MobileApr 22, 2026
Hi Janea, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
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DEANNA
Apr 21, 2026
It's nice to have reliable service when…
It's nice to have reliable service when you need it.
Reply from Gen MobileApr 21, 2026
Hi Deanna, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
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ANN
Apr 21, 2026
I love my new GEN phone
I love my new GEN phone. I use it for everything.
Reply from Gen MobileApr 21, 2026
Hi Ann, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Report
Jordan
Apr 21, 2026
Yall are good phone providers
Y'all have good services
Reply from Gen MobileApr 21, 2026
Hi Jordan, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
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Jennifer
Apr 21, 2026
Good service upgrade the device so it can be fully realized
Good connection on average and I like that it shows usage history but the phone i recieved was very low quality and didn't work well very long but loved the service connection and company otherwise !
Reply from Gen MobileApr 21, 2026
Hi Jennifer, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
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