Great
Based on 466 reviews
Dimension Waste Management4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dimension brings the waste management industry into the modern world. Contemporary customers expect reliability, convenience and a frictionless experience. We rise to meet their needs by combining the flexibility and customization of our independent contractors with the accountability, scalablity, and unmatched waste diversion data of a tech-enabled disruptor.
Dimension Waste Management (getdimension.com) has 466 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
466 approved reviews, newest moderated first
customer
On time and very helpful and pleasant
Reply from Dimension Waste ManagementMar 15, 2024
Hi Gussie, That's wonderful to hear! We're glad to know that your experience with us was positive and that our team was able to assist you promptly and courteously. If you ever need our services again in the future, please don't hesitate to reach out. We're here to help. Best regards, Dimension
customer
It wasn't picked up on the day I specified
Reply from Dimension Waste ManagementMar 15, 2024
Hi Edie, I'm sorry to hear that the pickup wasn't completed as scheduled. We strive to ensure timely service and apologize for any inconvenience this may have caused. Your satisfaction is important to us. If you ever require our services again in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Dimension
Jeffrey R.
Dimension was the only company that reached out to me when I needed a company to come to my home to dispose of damaged solar panels. They provided a quote that was reasonable and found someone local to come out to haul off the panels. The person who came out was professional and courteous. He arrived on time and hauled off the panels in a few minutes time.
Reply from Dimension Waste ManagementMar 15, 2024
Hi Jeffrey, Thank you for choosing us for your disposal needs! We're glad we could assist you with disposing of the damaged solar panels in a timely and professional manner. If you ever require our services again in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Dimension
Caitlyn H.
They were you early and wonderful! Polite and fast working
Reply from Dimension Waste ManagementMar 8, 2024
Hi Caitlyn, Thank you for sharing your positive experience! We strive to provide excellent service, and I'm glad to hear that our team was able to meet your expectations by arriving early and completing the job efficiently. If you have any future needs, don't hesitate to reach out to us again. Best regards, Dimension
Denis B.
I could find no way to dispose of cardboard moving boxes. Our local municipality is very rural and does not collect waste so they contract with Waste Management. They were unhelpful and I could not find any sites. So I called Dimension Waste Management who was able to connect me with a provider for collection the following day. It was efficient and well managed.
Reply from Dimension Waste ManagementMar 4, 2024
Hi Denis, Thank you for sharing your experience. I'm glad we were able to assist you in disposing of your cardboard moving boxes efficiently. If you have any more items to dispose of in the future, feel free to reach out to us again. Best regards, Dimension
customer
Damage to the house. No effort to help reconcile with the contractor they selected. Updated with details you requested. The contractor you sent to my house to move an upright piano was one man with an unmarked truck who brought his friend into my home. I believe he was listed as Lixor in your system. They struggled to lift the piano and ended up scuffing our whole atrium floor including a significant tear in the vinyl. Mind you, I had just sold my home so this is a repair that I have to make at this point. When I contacted your company, I had to go back and forth with your customer service representative who said it was not their responsibility to address the issue. I understand not being liable, but to not assist in addressing the situation speaks negatively to your company. I finally persuaded her into a refund in which I was given $30 of the $270 back. Not exactly going to cover much of any of the cost of that repair. So the reconciliation was weak and to be the one who had to pry it out of your company was beyond disappointing. I will gladly send a photo if you provide me an email to do so.
Reply from Dimension Waste ManagementMar 4, 2024
Hi Trevor, I'm sorry to hear about the damage to your house and the lack of effort to help reconcile with the contractor. Your experience is concerning, and we take feedback like this seriously. Please provide us with more details about the situation so we can investigate. Your satisfaction is important to us, and we want to ensure that any concerns are resolved promptly. Thank you for bringing this to our attention. Best regards, Dimension
customer T.J. M.
Your website could be a little more user friendly especially on mobile
Reply from Dimension Waste ManagementMar 4, 2024
Hi Ted, Thank you for your feedback. We are constantly working to improve our website's user experience, especially on mobile devices. Your input is valuable to us, and we'll take it into consideration as we continue to make enhancements. If you have any specific suggestions or areas of improvement you'd like to highlight, please feel free to share them with us. Best regards, Dimension
customer
They did a great job
Reply from Dimension Waste ManagementMar 4, 2024
Hi Albert, It's fantastic to hear that you're pleased with the job! If you need any further assistance or have any questions, feel free to let us know. Best regards, Dimension
