MTB
Fast Outstanding service
Fast Outstanding service

Great
Based on 466 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dimension brings the waste management industry into the modern world. Contemporary customers expect reliability, convenience and a frictionless experience. We rise to meet their needs by combining the flexibility and customization of our independent contractors with the accountability, scalablity, and unmatched waste diversion data of a tech-enabled disruptor.
Dimension Waste Management (getdimension.com) has 466 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
466 approved reviews, newest moderated first
MTB
Fast Outstanding service
James W.
Never received the certificate of destruction. Paid over $9,000.00 to get the property properly disposed of and supply the certificate of destruction. It’s been over 6 months and nothing. I used Dimension before and had good service and a certificate of destruction to finalize business. Hope to see it soon
GABRIEL T.
Let me be very clear about what happened here, because the public — especially other small business owners — needs to know. We performed contracted services for Dimensions. We showed up, we did the work, and we invoiced them. What happened next is a textbook example of how a company can completely take advantage of small businesses that don't have the legal firepower to fight back. Here's the timeline: We completed the job and submitted the invoice. ✅ We followed up. They said "it'll be a couple of days." We waited. 🕐 We followed up again. Now it's "a couple of weeks." Still waiting. 🕐🕐 We followed up again. Now they need "a couple of months." Still nothing. 🕐🕐🕐 We tried to follow up again — and now we can't even reach anyone. They've gone completely dark. 🚫 That is not a billing delay. That is a company deliberately running out the clock on small vendors hoping you'll either give up or disappear. We are a family-owned business. Every dollar we earn goes directly back into our crew, our equipment, and our families. When a company like Dimensions pulls this, it doesn't just hurt our bottom line — it threatens the livelihoods of the people who work for us. This is predatory behavior toward small businesses. Full stop. To Dimensions: You received our services. You owe us for those services. The fact that you are now unreachable is not an accident — it is a choice. And we will continue to make that choice very, very public. To other small businesses and vendors: Do NOT work with Dimensions without getting full payment upfront or a signed contract with clearly enforceable payment terms. Better yet — don't work with them at all. This company does not honor their obligations and they will waste your time, string you along, and ghost you when it's convenient for them. We have documentation of every attempt to contact them. This review is just the beginning.
Brittany R.
They were flexible with changing dates for pick up, and team communication was great through the process.
customer
The booking process was straightforward, and communications were prompt. The team including the driver were helpful and friendly.
Michael C.
They performed as expected and communicated well through the process.
customer
We have a date scheduled and the driver never comes on the day promised.
Christie
Showed up when they said they would