Dimension Waste ManagementReviews of getdimension.com

Easy, quick and efficient.

Dimension was quick to respond initially to set-up pick-up date and time. I received a text 4 hours prior, that my driver would be arriving within 30 minutes of the scheduled pick-up time of 10AM. Unfortunately, the driver was still not at my home at 11:20AM. I messaged Dimension to let them know. They were quick to respond and connect with the driver. Ten minutes later Dimension responded that the driver was having vehicle problems and was waiting on a mechanic. They did not know when they would arrive specifically but would complete the job before 7PM. A little frustrated to find this out I expressed my concern that we were inconvenienced waiting for the scheduled pick-up. I explained that I would leave the mattress for pick-up outside. Dimension acknowledged the outside pick-up and apologized for the delay. At 2:35PM the driver called and said he was pulling up. He was polite and friendly over the phone. He collected the mattress and was professional in-person. Other than the slight mishap waiting for our driver we would recommend Dimension for their service.

Very efficient pick up and removal. Easy booking on my timeframe.

At first, I was very disappointed with the service. The original contractor never showed up to haul away the old furniture before the new furniture arrived after I tried texting and calling many times. So, I had the new furniture taking up space with the old furniture still here. After an entire day of online chatting and phone calls, the man I was speaking with found a new contractor. He came at 4:45 and took the old furniture out very quickly and Dimension gave me a partial refund.

We paid $720 for a 10-day, 20-yard dumpster rental to be delivered Saturday, 2/18/23 at 9AM. At 9:30AM, we called dimension because we didn't receive the dumpster. Karen at dimension was polite, but she was the first person to let us know the delivery time is actually a 3-hour window. This was not communicated when we inquired nor when we paid. Karen called the provider, found out they had a problem with their truck, and asked if we could change the delivery date to Monday, 2/21 instead. This was not an option because we needed the holiday weekend to work on a time sensitive project. Karen ultimately offered a provider who could deliver a dumpster between 3 and 6PM on Saturday, but their dumpster was only available until Wednesday and they delivered at 5:35PM. So, our 10-day booking was cut in half and we lost the first full day of work. I asked about having the rate adjusted and Karen assured us management would be apprised of the issues with our booking and would reach out to us to resolve the rate issue. The following Monday (2/21), Greg Llavore, Jr. (Sales Development Rep we booked with) sent a generic email stating he was doing a "courtesy follow-up to check on [our] appointment" and enlisted us to contact him directly for additional bookings in the future. This struck us as an odd approach to resolve issues we thought he'd be aware of. I sent a detailed email about what occurred and directly asked about the rate being adjusted since we paid for 10 days but had the dumpster for less than 5 full days. Greg offered a 15% refund and a discount on a future booking. This offer is not acceptable, which I communicated to Greg. In response, Greg said this was the best they could do due to "minimum fees in the recycling facility and landfill" and contended we weren't charged for 10 days since we asked for a quote for 7 days initially. I replied expressing my confusion about the fees mentioned when their Corporate Service Agreement states dimension does not provide waste management or function as a waste management carrier. Their agreement states the services they offer are use of the tech platform which connects customers with waste management providers. I also sent him the 7-day quote he originally provided, which was less than $720 and again indicated a 15% discount is not an acceptable rate reduction when our rental was for less than half the time we paid for. To add insult to injury, I was issued a $90 refund to my payment method, which is less than 15% of $720. I requested to correspond with a different member of the management team and received no response. I reached out via the dimension chat feature on the website on 2/24 and corresponded with an agent named Jhicko who said they'd help. They only confirmed my email address and I still have not heard back from management. It has been over 2 weeks since we informed Greg of the booking issues and he has not resolved our issues satisfactorily. The stars are for the provider we ended up with; Jaymes was professional and communicative. I cannot say the same for dimension. I would not book with dimension in the future due to the failure to communicate or resolve the issues with our booking satisfactorily.

This was so easy to do! I had a mattress and a chair I had to get rid of. I found Dimension online, scheduled it, and on the day and time I requested, they came out and quickly removed my items. I’ll definitely use them again!

Greg Llavore and his team were at the ready and able to pivot when needed. Their response time to my questions was unparalleled and just a phone call away at any time. Dimension made my job easy!

On time, polite, thorough, and fast! My box headache is solved! Thank you SO much!